Rq11165 Jobs in Toronto, ON
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RQ11165 - Int. Specialized IT Consultant
About the role
RQ11165 - Int. Specialized IT Consultant
10-month contract (201 busienss days) - possible extension
ONSITE 5 days - 56 Wellesley Street West
Security Level: CRJMC
Must-haves:
- Microsoft Great Plains 2016, 2018
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- OTR
- AODA compliance
- MS Teams, MS Excel, MS Power Point
- Knowledge of Service Management Processes with 5+ years' experience in supporting remote clients.
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
- Experience with Footprints Ticketing Application
- Strong interpersonal, and verbal and written communication skills
- 2+ years of experience working in the healthcare industry (Preferred)
Responsibilities:
- Provide daily Tier 2 subject matter expertise and client support to 177 HRIS clients through the Footprint ticketing system or other mechanisms for applications including Quadrant Workforce (HR, Payroll, Scheduling, Leave Management and QSS modules), MS GP 2018, BSSI HFM and Logibec MMS, ensuring accurate and timely payroll support for 31,000 healthcare employees.
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
- Liaison between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts.
- Identify application defects and assist in complex trouble shooting and root cause analysis.
- Follow all established Service Management process and identify opportunities for improvement.
AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.
Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.
INCORPORATED RATE RANGE (7.25 billable hours per day)
- $78.40/hr - $94.08/hr Inc.
T4 RATE RANGE (7.25 billable hours per day)
- $62.72/hr - $75.26/hr T4
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About Source Code
Source Code helps clients worldwide address today's most complex business and computing problems and prepare for the future through its unique on-premises-to-cloud-to-edge infrastructure expertise.
The company focuses on delivering customized computing solutions for high-performance computing (HPC), artificial intelligence (AI), big data storage, and the Internet of Things (IoT), among other technical use cases, and offers solutions for both datacenter and edge environments. Source Code's services division keep client operations and network environments optimized and secure and provide deep project and technical management for transformational projects.
And, its engineering capabilities, technology partnerships, and world class, high-flex operations enable the company to quickly deliver optimized solutions tailored to each client's unique business and technical needs.
Since its founding in 1992, Source Code businesses have implemented over 1,600 hardware configurations & delivered over 1,000,000 edge device units. The company is headquartered in Milford, MA.