Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Residential Mortgage Underwriter, Specialized Credit is responsible for assessing all new mortgage applications, issuing mortgage commitments, and collecting required documentation taking the file to the solicitor instruction stage in a timely and prudent manner within established guidelines. This must be done as efficiently as possible while exercising sound lending judgment and without compromising service and profitability.

The Core Responsibilities!

• On a daily basis, the incumbent must promptly review received applications, verify the supporting documentation to ensure accuracy and legitimacy, approve, decline or refer the applications for approval. The incumbent is also responsible to ensure that approved deals close as scheduled and as efficiently as possible by following up on outstanding conditions/documents and ensuring compliance with established guidelines.

• The incumbent will follow up with brokers daily on issued mortgage commitments to ensure that funding volumes are maximized.

• The incumbent will review documentation for accuracy and legitimacy placing a strong emphasis on anti-money laundering (AML) and anti-terrorist financing (ATF) requirements, including but not limited to, income and down payment verification.

• The incumbent will strive to ensure that mortgage files are in compliance with the Company’s and the mortgage default insurers’ established lending policies and procedures.

• As required, assist the team with reporting, file management and data integrity requirements.

• The incumbent is responsible for the management of their deal flow in order to meet prescribed deadlines and SLAs. The incumbent will make diligent use of reports to track and manage the flow of all deals funding for their pipeline.

• On a daily basis, incumbents must provide the highest level of internal and external customer service while fielding mortgage broker inquiries and building strong broker relationships.

• On a daily basis, be the main point of contact and provide underwriting expertise to mortgage brokers, provide assistance to co-workers when required to meet the Company’s service levels and maintain up to date knowledge of company and insurers policies and products. Additionally, the incumbent is expected to provide guidance to more junior staff as required.

• Develop strong broker relationships including in person meetings to help drive excellent NPS results without sacrificing credit quality

Let's Talk About You!

• Sound thinker with the ability to multi-task

• Excellent attention to detail

• Sound knowledge of AML & ATF practices

• Established and meticulous organizational skills

• Excellent time management, analytical and problem-solving skills

• Ability to make decisions under pressure

• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment

• Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner

• Displays pride in providing superb customer service

• 2+ years’ mortgage experience in the prime and/or alternative mortgage market

• Proficiency in MS Office (mainly MS Word and Excel)

• Completion of a post-secondary degree preferably in a financial field

• Knowledge of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation is required

• Bilingual in English and French.

What we offer [For full-time permanent roles]

\uD83D\uDCB0 Competitive discretionary bonus

✨ Market leading RRSP match program

\uD83E\uDE7A Medical, dental, vision, life, and disability benefits

\uD83D\uDCDD Employee Share Purchase Plan

\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your little one

\uD83C\uDFDD Generous vacation policy and personal days

\uD83D\uDDA5 Virtual events to connect with your fellow colleagues

\uD83C\uDF93 Professional development and comprehensive Career Development program

\uD83D\uDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!