Retail Supervisor, Product Operations Jobs in Toronto, ON
Create alert for “Retail Supervisor, Product Operations”
Toronto, ON
About the role
About the Role
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.
What You'll Do
- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Promote customer loyalty by educating customers about our loyalty programs.
- All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
- Support sales leader during (non-peak) hours, with the customer as the primary focus
- Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
- Build and share expertise in the product lifecycle
- Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
- Leverage omni-channel to deliver a frictionless customer experience.
- Ensure all compliance standards are met.
Who You Are
- You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors
- Provides clear and direct communication of expectations.
- Ability to utilize technology effectively to engage with customers and team to meet goals
- Demonstrate interest and initiative towards continuous improvement and growth
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
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About Gap
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
So if you have ideas, if you’re talented, if you want to work with phenomenal people, and if you think we should leave the world a little better than we found it, we’d love to meet you.