Position Summary

This role is an exciting opportunity to work closely with Crown’s Tenant Experience and Marketing teams to immerse yourself in all aspects of building strong communications with Crown’s tenants. This role will be responsible for supporting the delivery of an elevated workplace experience, creating a sense of community and connection through engaging communications across technologies and tools. This role supports Crown’s building occupants, reinforcing that Crown office properties are productive, inspiring and inviting places to work.

Responsibilities

• Immerse yourself in the back end of Crown’s tenant experience platform and mobile app, Connect by Crown. Review existing content in the app and make required updates to templates and workflows.
• Help build and maintain a library of reusable communication templates that reflect Crown’s brand voice and visual style.
• Support property teams with tenant communications by drafting building notices, event promotions, and updates. Advance the performance and engagement of the app specifically by creating new content in property-specific apps
• Work with Manager Tenant Experience to develop SOPs for the workflows the teams follow for communications
• Manage communications for a select portfolio of properties and track the campaign analytics.
• Review digital screens live at Crown’s properties and refresh content and templates to all properties (includes directories, elevators, and lobby TV screens).
• Take photos during select tenant summer events for use in internal communications, reporting, or future marketing.
• Coordinate poster orders and signage requests for property teams and collaborate with the graphic designer on custom materials when needed.
• Collaborate across Crown’s internal teams (and with external stakeholders, tenants, partners, community organizations, etc.) on a wide range of social and community initiatives
• Maintain all electronic and hard copy filing including tenant correspondence in accordance with Crown’s established guidelines
• Oversee update of databases of tenants, tenant contacts, emergency contacts, suppliers and contractors
• Provide periodic administrative support to other Crown team members as required

##Perform other related responsibilities as requested from time to time

Education & Experience Requirements

• Diploma/certificate in marketing, communications, or hospitality or similar
• College or university degree in progress
• Experience in a prior customer-facing role is an asset; preferably in a related field such as event management, co-working or community services.
• Access to a vehicle with valid driver's license an asset

What We’re Looking For

• Ability to execute on existing programs and bring new programs and initiatives to life
• Strategic and critical thinker with ability to analyze problems, develop and implement creative solutions
• Strong written and communication skills
• Ability to work independently and take initiative to problem solve
• Ability to plan and manage multiple tasks and dealing with deadlines
• Supports teamwork environment with positive and professional attitude
• Open to learning, developing new skills/knowledge
• Goes the "extra mile" to understand and respond to tenant/customer needs
• Makes decisions that support Crown’s goals and objectives
• Conducts business consistent with sustainability and ESG Goals
• Demonstrates integrity in decision making, listening, treatment of others

Why Join Crown?

• Hourly Rate: $21.00 CAD per hour
• This role is for an existing vacant position

About Us

Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million square feet under management and more than $3 billion in assets, we’re known for pairing smart investments with operational excellence, and for empowering our team to make a real impact every day. Our customer-first mindset means fast decision-making, strong relationships, and a hands-on approach that values initiative and fresh ideas.

Proudly recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers, Crown is committed to building exceptional workplaces in every sense. We foster an inclusive, collaborative culture where careers grow, voices are heard, and sustainability and innovation are more than buzzwords- they’re part of how we work. Join a team that’s passionate about delivering outstanding experiences and creating lasting value for our tenants, clients, communities—and for you.

Accommodations

Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources.

Legal Disclaimers

Work Authorization

Applicants must be legally entitled to work in Canada at the time of application, and during their employment at Crown.

Third-Party Recruiters

Crown does not accept unsolicited resumes from recruitment agencies. Please do not submit resumes or candidate information without prior written agreement. We are not responsible for any fees related to unsolicited submissions.

Assessment / Artificial Intelligence

As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI-driven tools to help us better understand your strengths and working style. These tools are designed to support fair and consistent evaluations and ensure the best possible fit for the role and our team. AI may be used as a supportive tool; however, final decisions are made by humans.