Role Overview

We are seeking a proactive and commercially minded Administrative, Customer Services and Sales Associate to support our customer service, sales, marketing and administrative operations.

This is a varied role that goes beyond traditional administration and customer support. The successful candidate will assist existing customers, respond to enquiries from prospective clients, support lead generation, follow up on sales opportunities, help manage digital platforms, and contribute to marketing and promotional activities.

The role is suited to someone with strong communication skills, a professional telephone manner, good attention to detail and the confidence to engage with an international client base. Previous experience in an international call centre, customer support, sales or client-facing environment would be highly desirable.

Key Qualifications and Skills

Minimum 3 years’ experience in an international call centre, customer service, sales support or client-facing administrative role. Excellent verbal and written communication skills. Strong numeracy and attention to detail. Confident and professional manner when dealing with clients by phone, email and conference call. Good working knowledge of Microsoft Excel, Word and PowerPoint. Ability to manage data accurately and maintain client records. Experience in lead generation, sales follow-up, direct marketing or social media marketing. Ability to work independently, take initiative and manage multiple tasks. Experience creating marketing content and using design tools such as Canva or stock-image platforms such as Shutterstock would be an advantage. Strong organisational skills and a positive, customer-focused attitude.

Responsibilities and Accountabilities

Respond to customer and prospective client enquiries in a professional, timely and helpful manner. Provide clear information about products, services, pricing, policies and registration processes. Support sales growth by identifying potential clients, generating leads and following up on new business opportunities. Contact prospective clients by email, phone or digital channels to promote relevant products and services. Assist with direct marketing campaigns, social media activity and promotional communications. Support the onboarding of new customers and help ensure their smooth use of digital platforms. Maintain accurate customer records, sales data and administrative documentation. Handle customer complaints or concerns professionally, identify the issue and support timely resolution. Assist with customer transactions, including orders, registrations, refunds, exchanges or payment-related queries. Prepare and update marketing content, promotional materials and simple graphics using tools such as Canva. Support wider administrative, customer service, sales and marketing activities as required.

Job Level

Associate level Experience required: 3–5 years Job Type: Remote / Full Time / Contract Candidate Profile We are looking for a dynamic, organised and confident individual who enjoys working with customers, supporting sales activity and contributing to business growth. The successful candidate will be able to combine strong customer service skills with commercial awareness, initiative and the ability to support marketing and administrative tasks.

This role offers the opportunity to make a direct contribution to client engagement, customer experience, sales performance and the continued growth of the organisation.