Job Description

What is the opportunity? In this role, you will provide support to the North American Securities Lending Trading Desk and Backoffice by analyzing and instructing Equity and Fixed Income trade bookings as well as resolving escalated internal partner inquiries. You will support the Business Unit in assuring optimal efficiency and effectiveness of Business Unit operations including mitigating risk, closing training/processing gaps, and supporting the implementation and enhancement of transaction booking. In addition, you will work in conjunction with key business partners and staff to provide the department with ongoing functional expertise, recommending changes/enhancements and by providing in depth workplace testing/piloting prior to implementing changes. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles. What will you do? Field and resolve escalations relating to internal cash and position reconciliation through a variety of channels, and provide a disciplined approach, using enterprise tools and best practices, in providing support/guidance to the Business Unit. Review discrepancies for trends/gaps and efficiencies providing timely/accurate feedback including process improvement recommendations. Monitor and analyze a variety of daily/weekly reports and statistics to ensure processing accuracy, timeliness, and consistency. Considered a Subject Matter Expert relating to Wire Payment Investigations and other electronic and manual payment processes. Establish and maintain a strong working relationship with Service Partners providing assistance and guidance as required. Adapt to the changing business environment demonstrating a sense of urgency to deliver quality service within established time frames in high profile setting.

Ensure continuous improvement by identifying gaps/efficiencies

Investigate and resolve breaks/discrepancies within cut-off timelines. Escalate aged or high-value exceptions and coordinate with internal/external stakeholders for resolution. Prepare reconciliation reports and ensure compliance with internal controls and regulatory standards. Settlement of US Fixed Income Products for business lines based in Canada and The U.S. Take ownership of inquiries, deliver on commitments to colleagues and Front Office Business partners Assist multiple securities lending operations teams with transaction fulfillment and cross coverage. Gain expert organizational knowledge and deep understanding of securities settlements operational environment. Apply experience and seasoned knowledge, skills, and practices to perform a variety of assignments. Work closely with securities lending team managers to cross-train, provide additional resource support and act as SME across multiple settlements teams in a variety of scenarios. Develops, implements and maintains business solutions based on business analysis outcomes to improve the organization's business effectiveness and efficiency. What do you need to succeed?

Must-have

Excellent customer service skills 2-3 years relevant work experience Strictly follow escalation protocols Good organizational and interpersonal skills, tact and diplomacy Computer literacy – Intermediate MS Office skills.

Ability to embrace organizational change at an individual and team level

High level of problem-solving Inquisitive mindset Consistent Achievement & Motivation Teamwork and Co-Operation Nice to have: Bilingual in English and French Degree educated or equivalent Knowledge of settlement platforms: Loanet, CDS/PTM, Broadridge, DTCC What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options Job Skills Communication, Critical Thinking, Microsoft Excel, Operational Delivery, Process Improvements, Securities Settlements, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-06-02 Application Deadline: 2026-07-28 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.