Assistant Maintenance Supervisor - Residences at The Well

The Role

 Come join the team at The Well!  A unique purpose built luxury rental community in Toronto.

Reporting to the Maintenance Supervisor, the Assistant Supervisor is accountable for contributing to the successful operations of the property and to the overall success of Rhapsody Property Management. This is a leadership role that assists the Maintenance Supervisor, ensuring the delivery of superior service to our Residents, including promptly responding to resident issues along with timely and quality resolutions to service requests. 

Come Join Rhapsody

At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency.  Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.  

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Rhapsody values diversity and is committed to equal opportunity in employment. At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team.  

Essential job functions

• Responsible for the oversight of a team of Maintenance Technicians. 
• Ensures assigned service requests for both in-suite (interior and exterior) and common area issues are completed in a timely manner.
• Oversee completion of in-suite turnover activities, including both light and heavy maintenance; this could include repair or replacement of appliances, kitchen or bathroom fixtures, basic carpentry, painting and housekeeping to deliver quality product to our residents.
• Responsible for appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, basic electrical repairs, and safe use and maintenance of tools.
• Inspection and maintenance of grounds, facilities, and equipment to determine if repairs or preventative maintenance is required. 
• Report any maintenance issues that affect the budget such as life safety, vacant repairs, property damages, and common area needs to the manager. 
• Ensure cleanliness and organization of all electrical, mechanical and work areas (including supply and storage areas).
• Responsible for all facets of the job and maintenance team in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, and Human Rights.
• Comply with health & safety procedures, ensuring the use of required safety equipment, and identifying unsafe practices and conditions while maintaining a clean and safe working environment.
• Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution.
• Maintain regular and timely documentation of maintenance activities.
• Performs on-call emergency procedures as required. 
• Attends and participates in training programs as required by Rhapsody and local city and provincial jurisdictions. 
• Provide superior customer service and represents the company in a professional manner at all times.
• Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the general public.
• Maintains and safeguards all company tools and equipment. 

Education and Experience

• Completion of High School or general education degree (GED)
• 5+ years of maintenance or related experience
• Flexibility to work on-call on a rotating schedule (evenings & weekends) is required
• Proficient with use of basic handheld and electrical tools
• Knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
• Certification/license from one of the trade professions a definite asset
• Must be familiar with the community rules and regulations
• Exposure to multi-residential or other related industry asset class considered an asset
• WHMIS certified would be an asset
• Knowledge of mechanical and HVAC systems would be an asset

To be Successful You Will Have

• A commitment to "Best in Class" Customer Service.
• A professional demeanor with strong communication skills.
• Ability to accurately listen, understand and respond to issues appropriately.
• Ability to work and act independently using good judgment when assessing difficult situations
• Strong problem-solving skills.
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.
• A demonstrated high degree of integrity, diplomacy, discretion and confidentiality.