Employment Type: Full-Time, Contract

Position Status: Vacant Work Hours: 35 hours per week Salary: $61,479 annually (Level 7), plus comprehensive benefits Location: 80 Woodlawn Avenue East, Toronto, Ontario, M4T 1C1 Contract Start Date: September 7, 2026 Contract End Date: September 6, 2027 Application Internal Deadline: Monday, August 10, 2026 Application External Deadline: Wednesday, August 12, 2026

JOIN OUR TEAM

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Business Administrator is responsible for the administrative and financial operations of 1st Stop Woodlawn Shelter and Woodlawn Housing and related community programs. The position prepares financial reports for internal purposes and for a variety of funders, develops and implements administrative systems, as well as coordinates the SMIS system and other data collection and reporting. Oversees systems that support the shelter and housing team in the smooth administrative functioning of the program ensuring that operations and procedures are delivered to meet client needs in accordance with YWCA Toronto and Hostel Services policies and procedures. Works within a collaborative team to provide meaningful and relevant services within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression.

ABOUT YWCA TORONTO - 1st STOP WOODLAWN

This program provides up to 62 shelter beds for youth (16-24yrs) and adult (25 and older) women, trans and non binary participants. This program operates as part of a congregate living site which includes 72 units of permanent housing. Community Shelter Support Workers will work a fixed schedule that may include week day and/or weekend work and will be responsible for case planning of all shelter residents. This shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

KEY RESPONSIBILITIES

Prepares initial analysis of multiple budgets for 1st Stop Woodlawn, Woodlawn Housing and related community programs (Housing Help and Transitional Housing) for review by Managers of 1st Stop Woodlawn. Coordinates and prepares financial reports for a variety of funding applications including, Ministry of Community and Social Services, Hostel Services, City of Toronto and United Way Assists with the development, collection and analysis of reports using EMHware and SMIS Maintains accurate records of revenue and expenditures Inputs and exports revenue and expenses for financial statements to the Finance and IT Department Prepares invoices for payable and receivable accounts Processes billing requests to outside agencies and monitors payments Distributes, monitors and reconciles petty cash, TTC and other monetary accounts Ensures the security of valuables e.g. petty cash, gift cards, presto cards Assists Manager with problem solving and support for day-to-day operations in the shelter including shift scheduling Assists Manager to ensure the Shelter Management Information Systems is implemented and provides orientation and support to staff Ensures the Health and Safety Guidelines are followed in accordance with the policies and procedures of YWCA Toronto including taking corrective action when responding to potential safety hazards Shares on-call duties for 1st Stop Woodlawn Attends staff meeting, takes minutes as required, and completes special projects when assigned

QUALIFICATIONS

In-depth knowledge of an academic discipline normally acquired through completion of an undergraduate degree (e.g. BSW) (Cases for Equivalency will be considered) Experience in managing and developing administrative and financial systems 3 to 5 years directly related experience in a residential setting providing administrative functions in a fast paced, high demand, social service residential setting Working knowledge of current issues related to homelessness, including street involved individuals, harm reduction, addiction, social work, social housing, alternative and supportive housing, income security, mental health and demonstrated support strategies within an anti-oppression trauma framework Toronto Hostels Training Centre Certificate or equivalent Certificate in trauma counselling an asset Knowledge of Health and Safety requirements, Shelter Standards, Ontario Works and relevant legislation and regulations Demonstrated experience in working under pressure and remaining calm in a crisis Demonstrated crisis intervention and conflict mediation skills Excellent oral and written communication skills and experience in report writing Demonstrated knowledge, experience preparing, monitoring and reconciling billings and monies Ability to monitor and present financial statements and present analysis of financial issues Excellent computer skills, word processing, and experience with database software, office and accounting programs (i.e. Word, Excel, Power Point, GP Dynamics accounting software) Knowledge of office equipment and ability to troubleshoot and fix problems Excellent organizational skills Experience working in a high demand, multi-service environment required Ability to maintain a positive approach and a professional manner at all times Ability to interact with a diverse community of women within shelter and housing environments Knowledge of a second language and/or culture is an asset

Note

Restriction on vacation for year end closing and a variety of annual reporting and funding application deadlines Incumbent may be required to work some evenings, week-ends and overnights. Shares on-call duties for 1st Stop Woodlawn. Shares on-call rotation of 14 staffs

WHAT WE OFFER

Comprehensive Medical, Vision, and Dental Coverage Life Insurance and Long-Term Disability Benefit Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25% Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

Posting date: July 31, 2026

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing. We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality. Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health Please note: A vulnerable sector police reference check is required by the successful candidate before hiring. YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations. YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted. YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness. YWCA Toronto is a Scent-Sensitive Workplace.