Company Description

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Banquet Server. The Banquet Server plays a key in delivering exceptional food and beverage experiences for meetings, conferences, weddings, galas, social events, and catered functions. Through professionalism, attention to detail, and outstanding service, our Banquets team creates memorable experiences while ensuring every event is executed seamlessly from setup to breakdown.

Key Responsibilities

Guest Service and Event Experience

Consistently provide professional, friendly, and engaging service to all guests throughout banquet and catered events. Deliver warm, attentive, and personalized service while maintaining a polished and professional appearance. Serve guests in a variety of banquet settings including plated breakfasts, lunches and dinners, buffet service, coffee breaks, working lunches, cocktail receptions, weddings, galas, and off-site catered events. Anticipate guest needs and respond promptly to requests, ensuring an exceptional dining experience. Explain menu offerings and assist guests with dietary restrictions, food allergies, and beverage selections. Maintain thorough knowledge of banquet menus, beverage offerings, ingredients, preparation methods, and service standards. Handle guest inquiries and concerns in a courteous, calm, and professional manner, escalating issues to leadership when appropriate.

Food and Beverage Service

Execute banquet service according to established sequence of service and luxury hospitality standards. Serve food and beverages with attention to timing, presentation, accuracy, and guest satisfaction. Monitor guest tables throughout the event, proactively replenishing beverages and clearing finished courses. Clear, reset, and maintain banquet tables promptly while preserving the appearance of the event space. Refresh buffet presentations, replenish food and beverage items, and ensure displays remain clean, attractive, and fully stocked throughout service. Maintain cleanliness and organization of banquet stations, service areas, and heart-of-house workspaces. Collaborate closely with Culinary and Stewarding teams to ensure efficient and seamless event execution.

Operational Excellence

Assist with the setup, preparation, and teardown of banquet function rooms according to banquet event orders (BEOs), floor plans, and event specifications. Arrange tables, chairs, linens, place settings, buffet stations, staging, and service equipment in accordance with hotel standards. Complete opening, closing, and side duties efficiently while maintaining banquet service standards. Ensure all banquet equipment, china, glassware, silverware, linens, and service tools are properly prepared, maintained, and stored. Monitor event timelines and communicate with Banquet Captains and leadership to ensure smooth execution of all functions. Assist with transporting food, beverages, equipment, and supplies between banquet areas and off-site catering locations when required. Maintain a clean, organized, and well-stocked work environment before, during, and after each event.

Team Collaboration

Work closely with Banquet Captains, Food & Beverage colleagues, Culinary, Stewarding, Conference Services, and Sales teams to deliver exceptional events. Communicate effectively regarding event timing, menu changes, VIP guests, dietary requirements, and operational updates. Foster positive working relationships across departments to support successful banquet operations. Contribute to a positive, professional, and collaborative team environment. Participate in departmental training sessions and continuous improvement initiatives to enhance service standards.

Safety and Compliance

Follow all health, safety, sanitation, and food handling procedures in accordance with hotel policies and regulatory standards. Ensure responsible service of alcohol in accordance with Alberta liquor regulations. Adhere to all hotel policies, procedures, banquet service standards, and luxury hospitality expectations. Maintain a safe, clean, and organized work environment for both guests and colleagues. Report equipment concerns, safety hazards, and maintenance issues promptly to leadership.

Qualifications

What will you bring to this role?

Valid ProServe certification required. Previous customer service experience is required; previous banquet, catering, restaurant, or hotel food and beverage experience is preferred. Demonstrated ability to provide exceptional guest service in a fast-paced hospitality environment. Proven ability to multitask, prioritize, and remain organized during high-volume events. Excellent communication, interpersonal, and organizational skills. Ability to work both independently and collaboratively as part of a team. Highly responsible, reliable, detail-oriented, and self-motivated. Ability to remain calm, professional, and courteous while working under pressure. Flexibility to work a variety of shifts, including mornings, evenings, weekends, holidays, and special events. Embrace the company brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected.

Availability

Must be available to work variable shifts, including days, evenings, weekends, overnights and holidays.

Physical Requirements

Ability to stand and walk for extended periods throughout the shift in a fast-paced banquet environment. Frequent lifting, carrying, and transporting of banquet trays, chafing dishes, tables, chairs, linens, glassware, food, beverage items, and service equipment. Ability to safely lift and carry up to 50 lbs. independently and move heavier banquet equipment with assistance. Ability to bend, reach, twist, push, pull, and perform repetitive movements associated with banquet setup and service. Ability to safely manoeuvre throughout banquet spaces while carrying multiple service items. Physical stamina and dexterity required to maintain exceptional service standards during large-scale events and extended service periods.

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging

We celebrate our differences. We support each other and we always stand together.

Integrity

We build trust through mutual respect and being authentic.

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team..

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: resumes@sheratonsuites.com