Customer Success, Product Specialist Jobs in Toronto, Ontario, Canada
Create alert for “Customer Success, Product Specialist”
Toronto, Ontario, Canada
Top Benefits
About the role
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About the Role
We are looking for an experienced and internationally minded Regional Business Development Specialist to drive the expansion of Bybit’s payments ecosystem across MENA and emerging global corridors. This role will focus on merchant acquisition, local payment partnerships, PSP integrations, and strategic growth initiatives for Bybit Pay, Card, and Fiat channels. The ideal candidate has deep experience in payments, fintech, or crypto, strong local market understanding, and a proven track record of driving regional growth.
Key Responsibilities
Support market expansion for Bybit Pay across global, building and owning the full growth pipeline Acquire and manage merchants, PSPs, payment gateways, fintech partners, Web3 projects, community leaders, and other growth channels. Drive the end-to-end BD cycle: market mapping, lead generation, pitching, negotiation, and partnership execution. Collaborate with internal teams (Product, Card, Fiat Channels, Compliance, Payments Ops, Marketing) to activate and scale payment use cases. Develop regional GTM strategies and identify high-potential payment corridors for crypto-to-fiat and fiat-to-crypto flows. Support cross-border payment products, including settlement channels, payout solutions, and merchant integrations. Provide market intelligence, partner feedback, and competitive analysis to optimize product direction. Represent Bybit in industry events, conferences, and ecosystem partnerships.
Requirements
1+ years of experience in payments / fintech / PSP / acquiring / merchant growth / crypto BD. Long-term overseas work or study experience (must-have). Strong understanding of local payment rails, fiat/crypto conversion flows, card programs, and merchant needs. Demonstrated success in driving regional growth or launching payment products in multiple markets. Ability to work independently and thrive in fast-paced, high-ownership environments. Native local language proficiency + strong English communication skills. Network across fintech, Web3, PSPs, acquirers, or merchant ecosystems is highly preferred.
Preferred Qualifications
Understanding of regulatory and compliance requirements for payments and cross-border movement. Background working in global remote teams. Prior experience with crypto exchanges, payment gateways, or card programs.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
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About Bybit
Bybit is building a new financial ecosystem that connects digital assets and real world outcomes. We are evolving beyond a crypto exchange into a complete end-to-end financial platform, designed to remove the friction, limits, and barriers of traditional finance. Our platform enables seamless access to global markets, cross-border payments, and financial tools that were historically limited to a few. From banking and payments to trading, wealth creation, and real-world asset exposure, Bybit connects users to a modern financial system that is always on, borderless, and accessible. For institutions, Bybit provides the infrastructure to confidently enter digital finance — from custody and tokenized assets to compliant pathways bridging traditional and next-generation financial systems. We work alongside regulators, build for global scale, and connect capital, markets, and opportunity in one place. Bybit. The New Financial Platform.