Some of what you will do

The Customer Experience Support Specialist plays a critical role in ensuring a

seamless and positive experience for our customers. This role supports day-to-day operations by managing customer reporting, vendor forms, backorders, inventory increase requests and troubleshooting order issues. The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative environment, delivering exceptional service to both customers and internal teams.

Specifically, You Will

• Work closely with sales to understand and execute customized customer reporting 

• Manage and maintain customer reporting, ensuring accuracy and timely delivery

• Complete and deliver vendor forms as required.

• Support back-order processes, including troubleshooting orders, rekeying orders, and following up with internal teams to resolve issues.

• Process Inventory Increase Requests and ensure proper tracking and documentation.

• Act on customer inquiries related to orders, back orders, providing clear and timely communication.

• Collaborate with teams to resolve customer and operational issues efficiently.

• Identify opportunities to improve processes and share best practices with the team when it comes to backorders.

Some of what you need

• College or University or relevant experience.

• Excellent written and verbal communication skills.

• High attention to detail and accuracy in all work.

• Strong organizational skills.

• Problem-solving mindset with the ability to troubleshoot and escalate issues effectively.

• Comfortable working collaboratively across teams and departments.

• Strong Excel skills, including formulas, VLOOKUPs, and data manipulation.

• Familiarity with inventory management and vendor processes.

• 2-5 years relevant experience – sales/merchandising or procurement

• Proven experience in Customer Success, Customer Service, or Business Operations.

• Experience managing multiple priorities and collaborating across teams and departments.

Physical demands/working conditions

• Work environment: Remote.

Some of what you will get

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...

#MakeAnImpact 

We value transparency in our hiring processes. Please note, artificial

intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.