JOB CLASSIFICATION: Supervisor, Employment Services

DEPARTMENT: Employment Services COMPANY: Skills for Change LOCATION: 1345 St. Clair Ave. West, 2nd Floor TO, ON M6E 1C3 REPORTS TO: Manager, Employment Services JOB GROUP: Management (non-unionized) ANNUAL PAY: CAD $65000-$68,250 CONTRACT TYPE: Full Time, Indefinite HOURS: 35 hours per week, Hybrid (Monday- Friday with occasional weekends) START DATE: Immediately APPLICATION DEADLINE: Open until filled

PROGRAM NATURE AND SCOPE

The Supervisor, Employment Services plays a critical leadership role in overseeing and coaching a team of frontline Employment Services staff. This position is well-suited for a confident, people-focused leader who thrives in a high-accountability, performance-driven Employment Ontario environment and excels at translating performance targets into effective day-to-day operational practices. Operating within a structured and supportive leadership framework, the Supervisor contributes to regular collaboration, shared problem solving, and ongoing guidance. By maintaining a strong on-site presence and a focus on coaching and follow-through, the Supervisor plays a key role in driving continuous improvement and supporting the organization’s success in Service System Manager (SSM) performance reviews. This includes reviewing actual performance against established targets, identifying variances, and implementing timely, site-level corrective actions to ensure program success. Skills for Change Employment Ontario (EO) offers a range of resources, supports and service components to respond to employment needs of individuals and the skilled labor needs of employers, and to help individuals on a path to higher skill training and employment. To provide a positive first impression to clients and visitors, conduct administration duties as well as providing quality customer service by assisting client with their registration, provide resource support and referrals where needed.

THE IDEAL CANDIDATE HAS

• Experience and sensitivity in assisting clients from different cultural and racial backgrounds, including visible and invisible dimensions of diversity
• Demonstrated commitment to high standards of culturally responsive service delivery within an anti-racism and anti-oppression framework
• Believes in the power of quality employment opportunities to help people build a better life.
• A passion for advocating clients’ talent and their access to economic prosperity
• Flexible, responsive, and open to new ways of thinking and problem-solving and a willingness to learn
• Believes that collaboration is the name of the game to get things done
• Has the drive to lead teams to build meaningful stakeholder partnerships
• The ability to thrive in a collaborative environment and enjoys working as a team
• Innovative and creative thinking competencies to generate maximum exposure for SfC’s employment programs
• Experience developing and managing budgets with knowledge and understanding of financial management and reporting
• People management experience, hiring, training, developing and managing performance
• Experience in program design, writing funding proposals and policy development
• Proven negotiation skills and ability to communicate in cross-cultural environments
• Key Responsibilities
• Employer Engagement and Partnerships
• Lead employer engagement strategies to build and maintain relationships across various industries, with a focus on developing talent pipelines that support employment programs
• Identify and target employers aligned with client needs, converting leads into long-term partnerships that facilitate job placements, mentorships, and career development
• Stay informed on labour market trends and in-demand skills to ensure programming is responsive to employer needs and evolving sector demands
• Guide staff in promoting employer-related services and financial incentives, supporting the delivery of job development activities and employer-facing events such as job fairs and networking forums
• Track and report on employer engagement activities to support evaluation, accountability, and program planning
• Program Oversight and Service Delivery
• Supervise the daily delivery of employment programs and activities of the staff members, ensuring alignment with funding requirements and organizational priorities
• Ensure that clients are effectively and efficiently served
• Monitor program quality, performance metrics, and outcomes to ensure effective service delivery and continuous improvement.
• Adhere to and follow all program reporting mechanisms as laid out in the contractual agreement, including the use of related databases for data management.
• Ensure client services are culturally responsive, trauma-informed, and equity-focused, with integrated support for mental health, housing, and training referrals.
• Travel to other SfC locations is an integral part of the position Staff Supervision and Development
• Provide consistent, hands-on leadership, coaching, and performance management to a team of frontline staff, fostering a collaborative, inclusive, and growth-oriented work culture
• Recruit, train, and support staff to deliver high-quality employment services and employer engagement activities.
• Continually work at building and maintaining a strong team environment both on site and across the EO sites and ensure smooth communication amongst all the team members.
• Lead regular, structured performance discussions with staff to review individual and team KPIs, assess progress, identify performance gaps, and implement targeted action plans that support overall program outcomes
• Provide guidance, mentorship, and support to a team of frontline staff, helping them manage client caseloads effectively
• Oversee the distribution of clients amongst frontline staff to ensure clients are distributed according to workload, eligibility, location, and background
• Ensure clients receive appropriate, individualized support and follow-ups, reviewing complex cases to guide front line staff in addressing challenging situations
• Facilitate team meetings focused on performance monitoring, including reviewing data trends, tracking progress against targets, identifying emerging risks, and realigning priorities to maintain strong results
• Evaluate team members' performance, provide constructive feedback, and set professional development goals
• Monitor, mentor and provide support to team members on client/staff issues, elevating to Manager as appropriate
• Continually work at building and maintaining a strong team environment both on site and across the EO sites and ensure smoothcommunication amongst all the team members
• Coordinate regular reflective practice meetings to promote continuous learning, service improvement and innovation
• Ensure that staff remain motivated and engaged in ongoing learning and skills enhancements to better serve the needs of the clients.
• Ensure that staff relations and work conditions promote a barrier-free, non-discriminatory environment which is consistent with the agency’s anti-racism, anti-discrimination/harassment policies.
• Work collaboratively with the Employment Services team to ensure that HR policies and procedures are consistent and effective across locations
• Oversee staff scheduling to ensure consistent coverage and service excellence
• Provide back up support as required across employment services locations Stakeholder Engagement and Representation
• Build and maintain strategic partnerships with employers, community agencies, and stakeholders to increase job opportunities, strengthen referral networks, and align services with labour market needs
• Represent Employment Ontario program externally through meetings, events, and funder interactions, ensuring strong program visibility, accurate communication of services, and alignment with Ministry priorities
• Strategic Development and Innovation
• Contribute to the strategic direction of employment services by identifying emerging trends, program gaps, and opportunities for innovation
• Support the design and implementation of pilot initiatives focused on employer engagement, and sector-specific programming
• Assist in proposal writing and program development when necessary for new funding opportunities aligned with organizational goals.

SKILLS, EDUCATION AND ATTRIBUTES

• Master’s degree in related discipline or Bachelor’s degree with equivalent work experience
• Minimum 2-3 years’ experience in program delivery or management within Employment Ontario program or employment services delivery in non-profit
• Experience supervising staff who provide employment and career counselling services, including job search assistance, resume development, interview preparation, and career planning, is considered an asset
• Minimum of 2-3 experience with staff supervision within a unionized environment
• Superior skills in proposal writing. Experience in budget preparation and budget management.
• Excellent presentation and facilitation skills
• Ability to manage landlord relationship and provide property oversight.
• Extensive experience working cooperatively with various government and community agencies providing training and employment services.
• Demonstrated excellence in time management, organization planning, and research skills.
• Knowledge/understanding of and sensitivity to issues of concern to immigrants and refugees and those with special needs.
• Strong leadership and teambuilding skills.
• Strong analytical and problem-solving skills.
• Positive and flexible attitude towards change and willingness to contribute to organizational goals.

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