Dir, Sales, Canada Jobs in Toronto, Ontario, Canada
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Director of Business Development (Toronto) and Customer Success Manager (Montreal or Toronto)
Top Benefits
About the role
Dir. BD (Toronto) Fully Remote | Canadian Corporate Market
(See below for Customer Success Manager role) Are you a results-driven sales professional who thrives on building new business? Versacom is looking for an experienced Director, Business Development to lead new client acquisition in the Canadian corporate market. Versacom has spent almost 30 years becoming Canada's most respected name in multilingual communications — the only major language services in the country built and owned by Canadians. Our client roster reflects that reputation. Now, as we develop and integrate AI solutions, we're opening our next chapter — and we're looking for someone who wants to help write it.
The Role
Reporting to the President and Chief Growth Officer, you'll lead new business acquisition across the Canadian corporate market. This is a business development mandate at its core: identifying opportunities, building relationships, and growing Versacom's client base with the support of an experienced team.
What You'll Do
Identify and develop relationships with new prospective clients across target markets. Respond to large RFPs with the help of a seasoned RFP team. Build and execute an ambitious sales plan that delivers revenue in the short, medium, and long term. Conduct regular prospecting activities — calls, social media, networking, and referrals. Maintain a disciplined, CRM-driven sales process, with accurate forecasting and reporting. Develop tailored proposals and presentations that speak to each prospect's specific needs. Provide close, attentive follow-up with new clients through their first six months, to ensure a strong start to the relationship. Represent Versacom at trade shows, conferences, and industry events. Collaborate with marketing and leadership to help refine Versacom's offer as the market evolves.
What You Bring
5+ years of experience meeting or exceeding B2B sales targets. A demonstrated track record of developing new accounts. Strong closing and negotiation skills. Excellent communication skills, comfortable presenting to individuals and groups alike. Proficiency with CRM tools and a disciplined approach to pipeline management. An interest in AI and language technology (an asset). A background in marketing (an asset). Bilingualism in French and English (an asset).
Why Join Versacom
A 30-year brand fostering long-term relationships, and reputation that opens many doors The best and most experienced team of dedicated professionals Competitive global compensation, with meaningful upside tied to performance Full benefits from day one — health coverage day 1, RRSP match, and more A fully remote position, with a complete home-office setup A genuine opportunity to help shape Versacom's offer as high-value professional services evolve with AI.
About the Opportunity
We're looking for someone who takes real ownership of their results and enjoys the process of building something — new relationships, new accounts, new opportunities. If that describes you, we'd love to hear from you.
Ping me if you want to know more…
Client Success Manager Montreal or Toronto Are you a relationship builder who takes real pride in client satisfaction and long-term account growth? Versacom is looking for a Director, Client Success to serve as the trusted ambassador for some of our most valued accounts.
Versacom has spent almost 30 years becoming Canada's most respected name in multilingual communications — the only major language services firm in the country built and owned by Canadians. Our clients choose us and stay with us because we treat their success as our own. As we continue to grow, we're looking for someone who can carry that same commitment forward with our strategic accounts.
The Role
Reporting to the President and Chief Growth Officer, you'll be the ambassador for a portfolio of existing clients — responsible for their account growth, and long-term, profitable relationships and their overall satisfaction. You'll act as a strategic partner, ensuring Versacom's solutions keep pace with each client's evolving needs while supporting the company's financial goals.
What You'll Do
Develop annual account management strategies and growth plans for major clients. Build trusted, close relationships with key client decision-makers. Identify growth opportunities — upsell, cross-sell, new Versacom solutions, and new stakeholders within existing accounts. Develop retention plans and proactively manage risk to protect existing revenue. Collaborate with the Professional Services Centre and marketing teams to raise Versacom's profile across client organizations. Lead the preparation of major or complex quotes and oversee client contracts and follow-up. Act as the internal point of contact for resolving important client matters, including support requests through to resolution. Track weekly and monthly sales results for your portfolio and keep Salesforce up to date. Organize update calls and meetings with client stakeholders, including quarterly business reviews. Monitor client satisfaction through surveys and feedback and meet regularly with Versacom delivery leads. Analyze account profitability, monitor financial indicators, and recommend strategic adjustments. Prepare account review presentations and summaries for client decision-makers. Occasionally respond to RFPs, with the help of a seasoned RFP team.
What You Bring
4+ years of relevant experience in account management and growth in B2B professional services Experience in the language services industry (an asset) Experience managing major corporate client accounts Ability to establish new client relationships in our key accounts and to foster strong relationships with all key stakeholders of our clients Strong communication and negotiation skills A client-first mindset, balanced with sound judgment in protecting Versacom's interests. Rigour, organization, and comfort managing competing priorities. The ability to mobilize internal teams to meet client objectives. A positive, results-oriented attitude, with a high degree of integrity and discretion. Comfort with account profitability analysis. Fluency in French and English for a Montreal role, written and spoken. Bilingualism for a Toronto role is a nice to have A university degree in business administration or a related field; studies in translation are an asset.
Why Join Versacom
A 30-year brand and reputation that clients trust.
The best and most experienced team of dedicated professionals
A growth incentive program tied to the achievement of your results. Full benefits from day one — health coverage day one, RRSP match, and more.
A hybrid work environment
A defined path for growth, with opportunities to move into broader growth leadership roles. A genuine opportunity to shape how Versacom serves its most valued clients.
About the Opportunity
We're looking for someone who sees client success as a craft — someone who builds trust, spots opportunity, and takes real ownership of the relationships in their care. If that sounds like you, we'd love to hear from you.
If you want to know more... ping me
Not the right fit? Search for Business Development and Customer Success Manager jobs in Laval, Quebec, Canada
About Versacom
Versacom is the country’s largest 100% Canadian-owned professional translation firm and holds language-industry exclusive quality certifications CAN-CGSB-131-10-2008 and 15038:2006. Founded in 1995, our firm combines the strength and versatility of an industry giant with the skills of top language professionals in all key fields, bringing together extraordinary capacity and exceptional quality under one roof for the first time—along with unique managerial and technological resources. Our founders and leaders are visionary professionals driven by an unwavering sense of collaboration. That’s why we leverage the sum total of our knowledge and information for the benefit of all our clients, colleagues, allies and partners, upholding the highest standards of professional quality, security and efficiency.