Job Description

What is the opportunity? In the role of Manager, you will be responsible for managing the daily operations of a team of Senior Specialists responsible for the timely and accurate management of client instructions and corporate action tenders to our depositories and agents on voluntary and mandatory with choice events. The role includes but is not limited to ability to make decisions within area of responsibility, collaboration with colleagues across the organization to get things done, advocating a culture of continuous improvement, and being an access point for resolution of complex event issues as escalated by team members. You will also provide focus and guidance in establishing individual goals, driving performance, and supporting career development for your staff. What will you do? Provide procedural and technical support to employees ensuring the accuracy and timeliness of all corporate action entitlements while mitigating risk and creating optimal client experience. Establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality. Management of key risk indicators through the continuous root cause analysis of errors and omissions and the implementation of controls designed to mitigate risk and prevent re-occurrences. Raise and track issues and escalate to appropriate level where required. Manage complex issues through to resolution working with various stakeholders. Ensure the Entitlement Support Services Team is kept appraised of all potential client facing issues (outstanding payments, discrepancies with the paying agent, etc.) Maintenance of satisfactory internal and external Audit/Regulatory/Risk Ratings and Reviews for area of responsibility. Provide focus and clarity in establishing individual goals, driving performance, supporting career development and rewarding individual and team success. Participate in the various Entitlements working groups and, in the development, and implementation of ongoing operational changes. What do you need to succeed?

Must have

Demonstrated leadership and people management abilities 5 Years’ Securities Industry experience knowledge of corporate action principles required to make decisions on non-standard CA events.

Good judgment at evaluating risk

Strong problem solving and decision-making skills Strong interpersonal skills Nice-to-have: Canadian Securities Course What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business.

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-05 Application Deadline: 2026-08-20 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is: $67,000.00 - $110,000.00 The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.