MUSKOKA SKYBAR @ MUSKOKA BAY RESORT – SERVER

Reporting To: Sr. Director of Food & Beverage

Department: Food & Beverage

Terms: Seasonal, Full-Time, Part-Time

Who We Are

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel which boasts a brand new, a one-of-a-kind, landmark rooftop restaurant – Muskoka Skybar - with an infinity pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

Position Summary

The Skybar Server is responsible for delivering an elevated and memorable Food & Beverage experience at Skybar — Muskoka’s first luxury, world-class, rooftop restaurant, pool, and patio destination. This role combines exceptional table service with premium bar service, ensuring every guest receives attentive, sophisticated, and personalized hospitality.

The ideal candidate is energetic, professional, service-focused, and passionate about creating unforgettable guest experiences in a high-end hospitality environment. The Skybar Server works closely with the Food & Beverage leadership team and fellow team members to uphold Muskoka Bay Resort’s luxury standards while contributing to a positive and collaborative workplace culture.

Duties & Responsibilities

• Provide exceptional Food & Beverage service to all members and guests in the restaurant, rooftop patio, pool, and lounge areas.
• Deliver full bar service including preparation and service of cocktails, wine, beer, spirits, and non-alcoholic beverages according to Smart Serve standards and resort recipes.
• Create a luxury guest experience through attentive, engaging, and personalized service.
• Monitor guest dining experiences to ensure expectations are consistently exceeded.
• Maintain comprehensive knowledge of menus, features, wine selections, cocktails, and service standards.
• Recognize and accommodate guest preferences, special requests, and dietary requirements with professionalism and attention to detail.
• Ensure responsible alcohol service and notify leadership of any signs of guest intoxication.
• Maintain cleanliness, organization, and presentation of all service and bar areas at all times.
• Assist with opening, closing, and side duties including restocking, polishing glassware and silverware, patio and pool setup, and maintaining service stations.
• Provide assistance with banquet and special event setup, service, and breakdown as required.
• Work collaboratively with culinary, leadership, and fellow service team members to ensure seamless operations.
• Handle guest concerns professionally and proactively to ensure guest satisfaction and service recovery when necessary.
• Ensure all health, safety, sanitation, and resort policies and procedures are consistently followed.
• Contribute to a positive, energetic, and team-oriented atmosphere reflective of the Skybar and Muskoka Bay Resort brand standards.

Skills, AbilitIes, attributes

• Passion for luxury hospitality and delivering world-class guest experiences.
• Strong knowledge of beer, wine, spirits, cocktails, and proper service techniques.
• Guest-focused with a warm, friendly, confident, and professional demeanor.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail, cleanliness, organization, and presentation.
• Ability to remain calm, efficient, and professional in a fast-paced environment.
• Self-motivated with the ability to take initiative and work independently within established guidelines.
• Strong teamwork skills with the ability to collaborate effectively across departments.
• High energy, flexibility, and adaptability.
• Computer literate with experience using P.O.S. systems; experience with resort or restaurant systems considered an asset.
• Ability to frequently or constantly lift, carry, push, pull, or move objects.
• Professional appearance and polished service standards.
• Ability to work flexible shifts including mornings, evenings, weekends, holidays, and special events.

EDUCATION & EXPERIENCE

• Previous Food & Beverage experience in a luxury resort, upscale restaurant, or hospitality environment of similar caliber preferred.
• Previous bartending and serving experience required.
• Valid Smart Serve Certification required.
• Wine, cocktail, or mixology knowledge are considered a strong asset.

OUr commitment to you

• We will provide you with a supportive, communication driven workplace.
• Provide a company culture that promotes diversity, inclusion, and equity.
• Empower you to make decisions and solve problems.
• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements. 

Visa Requirements: Must be eligible to work in Canada

Wage Rate: $17.60/hr + gratuities

Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodations to participate in the application process, please contact Human Resources to discuss your needs.