Business Analyst / Product Owner – RQ00215

Client: Metrolinx

Work Location: 277 Front St W, Toronto, ON, Canada (Hybrid)

We are hiring a highly skilled Business Analyst / Product Owner to bridge the gap between business objectives and technology solutions for large-scale public transit initiatives. This role will support the definition, prioritization, and delivery of IT software products and features that enhance transit operations, particularly within the public sector and bus services domain.

The ideal candidate will have strong experience in business analysis, product ownership, Agile delivery, stakeholder management, and requirements engineering, with demonstrated experience supporting transit agency operations, public sector environments, and technology-driven business transformation initiatives.

Role Snapshot

Requisition Class: Business Analyst – Intermediate

Job Title: RQ00215 – Business Analyst – Intermediate

Client: Metrolinx

Work Location: 277 Front St W, Toronto, ON, Canada

Work Arrangement: Hybrid

Estimated Start Date: 10 August 2026

Estimated End Date: 08 February 2027

Contract Duration: 131 Business Days

Working Hours: 7.25 hours per day

Application Deadline: Tuesday, July 28, 2026 – 01:00 PM EST

Contact Email: hrsmss@smsoftconsulting.com

Mandatory Submission Documents

Please Submit The Following Documents For Consideration

Updated Resume in Word format (Mandatory)

Skills Matrix and References (Mandatory) Expected Hourly Rate (Mandatory) Visa Status (Mandatory) LinkedIn ID (Mandatory)

Note: Applications submitted without the required documents cannot be processed.

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Key Responsibilities

Business Analysis & Requirements Management

Conduct detailed analysis of business processes, workflows, systems, and operational challenges within transit agency and public sector environments. Gather, analyze, validate, and document business requirements using various elicitation techniques, including stakeholder interviews, workshops, and collaborative sessions.

Develop comprehensive documentation including

Business requirements documents User stories Use cases Functional specifications Process flows Data models System diagrams Perform gap analysis and recommend technology and process improvements to enhance operational efficiency. Translate business needs into clear and actionable requirements for technical delivery teams. Support continuous improvement initiatives by identifying opportunities to optimize business processes and system capabilities.

Product Ownership & Agile Delivery

Serve as the primary connection between business stakeholders and technical delivery teams, representing business priorities and customer needs. Define, manage, and prioritize product backlogs based on business value, strategic objectives, and operational requirements. Collaborate with development, QA, and project teams throughout the Agile Software Development Lifecycle.

Participate in Agile ceremonies including

Sprint planning Daily stand-ups Sprint reviews Retrospectives Convert high-level requirements into detailed user stories with clearly defined acceptance criteria. Facilitate stakeholder discussions, decision-making, and conflict resolution to support successful product delivery. Coordinate and oversee User Acceptance Testing (UAT) activities to validate solution quality and business alignment. Monitor delivered solutions after implementation and identify opportunities for enhancements and optimization.

Stakeholder Engagement & Communication

Build strong relationships with business users, technical teams, project managers, and leadership stakeholders. Facilitate productive meetings and workshops with both technical and non-technical audiences. Communicate complex business and technical concepts clearly through presentations, documentation, and discussions. Drive collaboration, alignment, and consensus among diverse stakeholder groups. Act as a proactive contributor with strong ownership and accountability for assigned initiatives.

Required Skills & Experience

Skill / Experience Years Required Business Analysis and/or Product Ownership experience 5–7 Years Analytical skills and complex problem-solving experience 5+ Years Experience working independently and initiating tasks Required Strong stakeholder communication and presentation skills Required Experience working within Transit Agencies Required Public Sector project experience Required Bus Operations knowledge (dispatch, scheduling, fleet management, maintenance systems, real-time information systems) Required Agile methodologies including Scrum and Kanban Required Requirements gathering, documentation, and management techniques Required Experience with Agile delivery tools such as Jira, Azure DevOps, and Confluence Required Ability to facilitate meetings and drive stakeholder decisions Required

Nice-to-Have Skills

Relevant certifications such as

CBAP (Certified Business Analysis Professional) CSPO (Certified Scrum Product Owner) Experience with data analysis and reporting tools. Knowledge of UX/UI principles and user-centered design practices. Understanding of accessibility standards and compliance requirements. Experience supporting digital transformation initiatives within government or transportation sectors.

Qualifications

Bachelor’s degree in Business Administration, Computer Science, Engineering, Transportation Planning, Public Administration, or a related discipline, or equivalent practical experience. Proven experience delivering business analysis and product ownership activities in complex enterprise environments. Strong understanding of public sector stakeholder management, procurement processes, and regulatory considerations. Ability to analyze complex business challenges and translate them into effective technology solutions. Strong collaboration skills with technical teams, business users, and leadership groups.

How to Apply

Interested candidates are requested to submit the following documents by Tuesday, July 28, 2026, at 01:00 PM EST to:

Email: hrsmss@smsoftconsulting.com

Required Documents

Updated Resume in Word format

Skills Matrix and References Expected Hourly Rate Visa Status LinkedIn ID

Applications missing mandatory information cannot be processed.

If this opportunity is not the right fit, please share it with qualified Business Analysts / Product Owners who have 5–7 years of experience, transit agency exposure, public sector project experience, Agile delivery expertise, and strong requirements management capabilities.