RQ00712 - Business Analyst - Senior-Ontario Health

Assignment Type: This position is currently listed as "Hybrid". The resource under this request will be required to work onsite as per Hiring Manager sole discretion.

Shortlist Date: 2026-07-07, 5:00 p.m. Must Haves: 3+ years of experience in Public Sector with developing complete Salesforce CRM solutions 5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud) Module 5+ years experience with Agile SCRUM methodology 5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis documentation 3+ years of experience with Salesforce and 3rd party system integrations

Start Date 2026-08-04

End Date 2027-08-03

Department Digital Excellence in Health

Business Days 250.00

Office Location 525 University Avenue

of Openings

1

RQ-2026-009641 - Business Analyst - Senior

Background Information: The Agency Regions and Sector Capacity and Performance (SCP) portfolios manage and allocate a considerable amount of healthcare resources, including funding, to various HSPs (Health Service Providers) and organizations such as hospitals, community providers, and long-term care facilities. The role will be responsible for interfacing with the Agency Regions and Sector Capacity and Performance (SCP) business teams to complete analysis and develop the appropriate business requirements for the Funding Management System (FMS) project which is currently underway with a vendor leveraging the Salesforce CRM Grants Module. This role will be key in advising the business teams and collaboratively working with our vendor to ensure business needs are understood by the technical implementation team in an effort to build the appropriate system functionality. FMS will be one of the foundational solutions of our Enterprise CRM Roadmap as we continue to grow our CRM footprint at the Agency. Must haves: 3+ years of experience in Public Sector with developing complete Salesforce CRM solutions 5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud) Module 5+ years experience with Agile SCRUM methodology 5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis documentation 3+ years of experience with Salesforce and 3rd party system integrations Responsibilities: Funding Management System ongoing business requirements analysis and definition supporting the Agency Regions and Sector Capacity and Performance (SCP) portfolios in the completion of the Funding Management System including future projects and system enhancements. Acting the single point of contact representing the Agency Regions and Sector Capacity and Performance (SCP) SMEs in the completion of the Funding Management System while collaborating with the vendor on: Business Analysis/Requirements Gathering Supporting the Development User Story refinement during the various Sprints Supporting User Acceptance Testing Participating in Sprint Reviews and Back Log management Ensuring that the vendor business requirements are captured and completed in accordance with the Agency highest standards. Supporting the business needs development of the Agency Enterprise CRM roadmap in partnership with various business stakeholders. Desired Skills: Agile Scrum Experience Azure Dev Ops Experience PMI Professional in Business Analysis (PMI-PBA) Certification and/or IIBA Capability in Business Analysis (CCBA) Certification Salesforce Certified Business Analyst Certification (an asset) Salesforce Certified Nonprofit Cloud Consultant Certification (an asset) Chartered Professional Accountant (CPA) or equivalent financial experience (optional) Experience in healthcare, transfer payment administration, or public sector funding management processes Required Skills: Bachelor’s degree in computer science or equivalent experience 5+ years experience with delivering Salesforce CRM solutions 5+ years experience in software development methodologies such as Agile and SDLC Experience with Microsoft Office Word, Excel, PowerPoint, O365, Co-Pilot, SharePoint and Teams Proven critical thinking, analytical and problem-solving skills Excellent verbal and written communication skills Strong communications skills to engage with all stakeholders Proven track record for building strong working relationships Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines Required Experience / Evaluation Criteria: Salesforce Solution Development Skills in Public Sector: 10 Points 3+ years of experience developing complete Salesforce solutions used in the Public Sector Experience with Public Sector processes and knowledge of Public Sector Enterprise Business Requirements artifacts (or similar), processes and practices, and ability to produce requirements documentation that comply with industry standard practices Consulting & communication skills 10 Points Proven critical thinking, analytical and problem-solving skills Excellent verbal and written communication skills Strong communications skills to engage with all stakeholders Proven track record for building strong working relationships Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines Core Skills & Experience 50 Points Bachelor’s degree in computer science or Equivalent Experience 5+ years experience with delivering Salesforce CRM solutions 5+ years experience in software development methodologies such as Agile and SDLC Agile Scrum Experience Azure Dev Ops Experience PMI Professional in Business Analysis (PMI-PBA) Certification and/or IIBA Capability in Business Analysis (CCBA) Certification Salesforce Certified Business Analyst Certification (an asset) Salesforce Certified Nonprofit Cloud Consultant Certification (an asset) Chartered Professional Accountant (CPA) or equivalent financial experience (optional) Technical Skills 30 Points 5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Sales Cloud, Health Cloud) Module 5+ years experience with Agile SCRUM methodology 5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis and documentation Experience with Microsoft Office Word, Excel, PowerPoint, O365, Co-Pilot, SharePoint and Teams Total Evaluation Criteria: 100 Points

Deliverables Include: Ability to communicate clearly with business SMEs and collaborate with vendor counterparts to analyse business needs, document and summarize business requirements with the goal to solve business problems and present the appropriate solutions leveraging the Salesforce CRM platform. Ability to create business process flows and User Stories in Azure Dev Ops in support of designing and implementing Salesforce CRM solutions. Ability to create business test cases to facilitate Salesforce CRM Funding Management System user testing. Creation of appropriate business documentation artifacts in support of the Funding Management System pre go-live and post go-live

The term of this Engagement Assignment is for 250 Business Days, with an option to extend for up to an additional 250 days at the Agency’s discretion. The Engagement Assignment may be extended for unused Business Days at the Agency’s discretion. The resource will comply with the Agency’s policies and procedures. The Agency systems cannot be accessed from outside the province of Ontario, and the Agency's assets including laptops and related equipment cannot be removed from the province of Ontario, without prior written approval from the Agency.