Business Analyst – Senior (RQ00753)

Client: Supply Ontario

Work Location: 200 Front Street, Toronto, Ontario, Canada (Hybrid – Up to 3 Days Onsite)

We are hiring a Senior Business Analyst to support Supply Ontario’s digital transformation initiatives by leading business analysis, stakeholder engagement, enterprise solution adoption, and information management activities. The ideal candidate will have extensive experience supporting mission-critical business services through modernization initiatives, cloud/SaaS solution implementations, information management platforms, and complex public sector environments.

This role requires 10+ years of hands-on business analysis experience, strong expertise in requirements gathering, stakeholder engagement, business process transformation, enterprise technology solutions, and experience working with diverse business and IT teams to deliver strategic solutions.

Role Snapshot

Requisition Class: Business Analyst – Senior

Job Title: RQ00753 – Business Analyst – Senior

Client: Supply Ontario

Work Location: 200 Front St, Toronto, Ontario, Canada

Work Arrangement: Hybrid (Minimum 2–3 days onsite per week)

Contract Start Date: 08/17/2026

Contract End Date: 08/13/2027

Contract Duration: 260 Business Days

Work Schedule: 7.25 hours/day, 5 days/week

Application Deadline: Thursday, August 6, 2026 – 11:00 AM EST

Contact Email: hrsmss@smsoftconsulting.com

Mandatory Submission Documents

Please submit the following documents to be considered for this opportunity

Updated Resume in Word format (Mandatory)

Skills Matrix / Qualification Matrix (Mandatory) References (Mandatory) Expected Hourly Rate (Mandatory) Visa Status (Mandatory) LinkedIn Profile ID (Mandatory)

Note: Applications without all mandatory documents cannot be processed.

Position Overview

Supply Ontario is a centralized procurement agency established to enable a whole-of-government approach to purchasing goods and services. The organization is modernizing procurement practices across Ontario’s public sector by leveraging digital infrastructure, enterprise platforms, and innovative technology solutions.

As part of its continued growth, Supply Ontario is seeking an experienced Senior Business Analyst to support the rollout and adoption of enterprise cloud and information management platforms. This role will focus on translating business strategies into technology solutions, facilitating collaboration between business and IT teams, improving customer engagement frameworks, and supporting enterprise solution adoption.

The successful candidate will help establish modern business practices through information management, cloud technologies, SaaS solutions, automation, workflow improvements, and enterprise platforms while ensuring alignment with regulatory requirements and organizational objectives.

Key Responsibilities

Business Analysis & Solution Development (45%)

Lead business analysis activities to assess business challenges, opportunities, technology needs, and modernization opportunities. Conduct requirements gathering sessions including interviews, workshops, JAD sessions, and stakeholder discussions. Document functional, non-functional, and volumetric requirements to support solution sizing and selection. Develop business cases, proposals, briefing notes, cost-benefit analyses, and executive presentations. Apply business process re-engineering concepts to improve service delivery through: Automation Digital forms Workflow solutions Electronic signatures Cloud hosting SaaS platforms Perform business, use case, process, data flow, workload, and capacity modeling. Develop business rules, acceptance criteria, test cases, and test plans. Support solution evaluation, implementation readiness, and customer acceptance activities. Apply Information Management principles, policies, records classification practices, and enterprise architecture standards. Support solutions implemented on enterprise Information Management platforms such as OpenText. Evaluate vendor proposals, costs, pricing models, and solution alignment with business needs.

Stakeholder Engagement & Client Relationship Management (30%)

Lead stakeholder engagement activities across business, technology, and leadership teams. Build strong relationships with internal customers and technology teams. Capture business strategies, operational needs, priorities, and solution requirements. Develop customer engagement frameworks, intake processes, templates, and governance models. Facilitate collaboration between business units and enterprise technology teams. Translate complex technology concepts into business-focused communication. Prepare presentations and communication materials for audiences ranging from operational teams to executives. Promote adoption of enterprise platforms and technology capabilities.

Program Support, Risk Management & Reporting (15%)

Identify, document, and assess risks, issues, dependencies, and challenges. Develop mitigation strategies and resolution plans. Prepare status reports, executive summaries, and stakeholder updates. Track opportunities, solutions, deliverables, and project progress. Support decision-making through analysis, research, and recommendations. Conduct feasibility studies, environmental scans, jurisdictional reviews, and maturity assessments.

Training, Awareness & Knowledge Transfer (10%)

Assess training and organizational awareness requirements. Develop training materials, communication plans, and learning content.

Deliver training sessions related to

Information Management Technology solutions Security awareness Business processes Support organizational adoption of new processes, tools, and enterprise platforms.

Required Skills & Experience

Skill / Experience Years Required Business analysis experience supporting mission-critical or business-critical services 10+ Years Delivering business analysis products in fast-paced environments with multiple concurrent deliverables 10+ Years Requirements gathering, documentation, and solution assessment for technology initiatives 10+ Years Experience supporting modernization and transformation through Information Management and IT solutions 10+ Years Stakeholder engagement across business and IT teams 10+ Years Developing frameworks, models, processes, and templates for customer engagement and intake 8+ Years Preparing business cases, proposals, briefing notes, presentations, and cost-benefit analysis 8+ Years Risk identification, analysis, and mitigation using formal methodologies 8+ Years Cloud and SaaS solution requirements analysis experience 5+ Years Information Management principles, policies, and records classification practices 5+ Years Business process modeling, workflow analysis, and solution design 5+ Years Microsoft Office 365, PowerPoint, Visio, Microsoft Project, Figma, Jira, and Confluence Hands-on Experience

Highly Desired Skills

Bachelor’s degree in

Information Management Information Technology Business Administration Related discipline Certified Business Analysis Professional (CBAP) certification Information Management or Records Management certifications (e.g., CRM) Relevant technology certifications Experience supporting public sector organizations and regulated environments Experience with enterprise Information Management platforms such as OpenText Experience working within government procurement, compliance, and governance environments Required Tools & Technologies

Hands-on Experience With

Microsoft Office 365

Microsoft PowerPoint (including advanced presentation features) Microsoft Visio Microsoft Project Microsoft Co-Pilot Figma Atlassian Jira Atlassian Confluence Enterprise Information Management Platforms (OpenText preferred)

Performance Expectations

Quarterly performance reviews against agreed objectives and deliverables. Minimum 80% achievement of approved quarterly objectives. Maintain detailed project and business analysis documentation. Provide regular status reporting aligned with project governance frameworks. Follow Supply Ontario policies, procedures, confidentiality requirements, and professional standards.

Work Arrangement

Hybrid work model with a minimum of 2–3 days onsite at Supply Ontario offices. Flexibility to adjust schedule based on project requirements and stakeholder availability. Availability for occasional evening/weekend work during critical project milestones.

Confidentiality & Intellectual Property Requirements

All project deliverables, documentation, and intellectual property created during the engagement remain the property of Supply Ontario. Strict adherence to confidentiality agreements and data protection protocols is required. Non-disclosure agreement completion is mandatory. All Supply Ontario materials must be returned upon completion of engagement.

Contract Terms

Initial 90-day probationary period. Performance objectives established within the first 30 days. Bi-weekly check-ins during probation. Contract extensions are subject to organizational requirements, performance, budget availability, and procurement approvals. No automatic renewal guarantee is provided.

How to Apply

Interested candidates should submit the following by Thursday, August 6, 2026, at 11:00 AM EST:

✅ Updated Resume in Word format

✅ Skills Matrix / Qualification Matrix

✅ References

✅ Expected Hourly Rate

✅ Visa Status

✅ LinkedIn Profile ID

Send submissions to: hrsmss@smsoftconsulting.com

If this opportunity is not the right fit, please share it with experienced Senior Business Analysts with 10+ years of business analysis experience, enterprise modernization expertise, cloud/SaaS solution exposure, Information Management experience, and strong public sector background.