Senior Business Analyst – RQ11336

Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 222 Jarvis Street, Toronto, Ontario (Onsite)

Role Overview

We are seeking an experienced Senior Business Analyst to provide comprehensive I&IT business analysis services for complex business and technology initiatives within the Ministry of Public and Business Service Delivery and Procurement. The successful candidate will work closely with business stakeholders, subject matter experts, project teams, and technology groups to analyze business needs, define requirements, optimize processes, and support the delivery of effective digital solutions.

This role requires strong expertise in business analysis methodologies, customer service transformation, case management processes, Microsoft Dynamics 365 Customer Service, Power Platform capabilities, requirements gathering, process modeling, business case development, and enterprise IT solution alignment.

The ideal candidate will have demonstrated experience supporting large-scale business transformation initiatives, conducting stakeholder engagement, developing business requirements, facilitating workshops, and translating business needs into actionable technical solutions.

Role Snapshot

Requisition ID: RQ11336

Job Title: Senior Business Analyst

Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: 222 Jarvis Street, Toronto, Ontario (Onsite)

Estimated Start Date: August 10, 2026

Estimated End Date: July 30, 2027

Contract Duration: 249 Business Days

Extension: Probable after initial mandate

Working Hours: 7.25 hours per day

Security Clearance: No Clearance Required

Application Requirements

Interested candidates are requested to submit the following documents to hrsmss@smsoftconsulting.com by Thursday, July 30, 10:00 AM EST.

Mandatory Documents

Updated Resume in Word format

Professional References Expected Hourly Rate Visa Status LinkedIn Profile ID

Important Note

Applications missing any mandatory documents cannot be processed or submitted.

Key Responsibilities

Business Analysis & Requirements Management

Lead and conduct business analysis activities to assess client business problems, opportunities, and operational needs. Gather, analyze, document, validate, and manage business and technical requirements. Translate business requirements into functional specifications that enable effective I&IT solutions. Conduct stakeholder interviews, workshops, Joint Application Development (JAD) sessions, and requirement discovery activities.

Develop and maintain

Business requirements documentation Functional and non-functional requirements User stories Use cases and use case models Context diagrams Process maps Stakeholder maps System diagrams Business rules documentation Traceability matrices Digital Transformation & Customer Service Solutions Support customer service transformation initiatives focused on improving service delivery, operational efficiency, and customer experience. Apply best practices for Customer Service, Case Management, and Inquiry Management processes. Leverage Microsoft Dynamics 365 Customer Service and Power Platform capabilities to enhance: Agent productivity Customer engagement Case management processes Service delivery outcomes Analyze current-state and future-state business processes and recommend improvements.

Business Process Improvement & Solution Design

Apply business process re-engineering concepts to identify opportunities for improved and cost-effective service delivery. Conduct gap analysis between current-state and future-state processes. Develop business models, process models, data flow models, and conceptual/logical models. Evaluate alternative solutions and recommend approaches aligned with organizational standards. Support solution design activities by ensuring requirements are complete, accurate, and traceable.

Business Cases, Feasibility Studies & Strategic Planning

Develop business cases, cost-benefit analyses, and feasibility assessments for I&IT initiatives. Conduct options analysis and provide recommendations to leadership teams. Evaluate technology solutions and ensure alignment with enterprise architecture standards. Prepare presentations, briefing notes, reports, and executive-level documentation.

Stakeholder Engagement & Communication

Collaborate with business stakeholders, technical teams, vendors, and project leadership. Facilitate requirements workshops and stakeholder discussions. Communicate complex technical concepts in a clear and user-friendly manner. Prepare project documentation, assessments, reports, and presentations. Maintain strong customer service relationships with internal and external stakeholders.

Project Delivery & Governance Support

Support business analysis activities throughout the complete project lifecycle. Align deliverables with OPS Unified Project Management Methodology, Enterprise Architecture standards, and Systems Development Methodologies. Monitor project progress, identify issues, resolve problems, and provide status updates. Support production issues, configuration management, change management, quality assurance, risk management, disaster recovery planning, and business continuity activities. Develop performance measures and conduct follow-up assessments.

Required Skills & Experience

Skill / Experience Required Experience Leading and conducting business analysis for complex business projects Required Requirements gathering, documentation, validation, and management Required Developing context diagrams, use cases, and use case models Required Developing process maps, stakeholder maps, and assessments Required Creating system diagrams and business models Required Writing business cases and conducting options analysis Required Cost-benefit analysis and feasibility studies Required Developing functional and non-functional requirements Required Facilitating business workshops and stakeholder sessions Required Business process re-engineering and transformation initiatives Required Microsoft Dynamics 365 Customer Service and Power Platform experience Required Customer service, case management, and inquiry management process experience Required Experience supporting digital transformation initiatives Required Experience working with software development lifecycle methodologies Required Experience with database concepts, UI design principles, QA, risk management, and change management Required Experience with enterprise business architecture concepts Required Experience working on medium-to-large business projects as a Business Analyst or Functional Consultant Required Strong analytical, problem-solving, communication, and negotiation skills Required

Highly Desired Skills

Experience implementing Microsoft Dynamics 365 Customer Service solutions. Experience leveraging Microsoft Power Platform capabilities. Knowledge of Information Management principles, policies, and practices. Experience with structured, object-oriented, and Agile methodologies. Experience with business functional modeling and business event modeling. Experience using CASE tools for documenting requirements and solution scope. Knowledge of accessibility standards, including Accessibility for Ontarians with Disabilities Act (AODA). Understanding of public sector IT policies, governance frameworks, and standards.

Experience & Skill Distribution

Business Analysis & Technical Skills – 35%

Lead business analysis activities across business and technology initiatives. Develop requirements documentation, models, diagrams, and solution specifications. Facilitate workshops and requirements sessions. Perform business process analysis, modeling, and optimization. Develop business cases, feasibility studies, and cost-benefit analyses. Create performance measures and requirements traceability documentation.

Business Analysis Experience – 35%

Demonstrated experience delivering business analysis services within complex organizations. Experience analyzing business challenges and recommending technology-enabled solutions. Experience supporting enterprise-level business transformation initiatives. Ability to evaluate technology options and align recommendations with organizational standards. Experience providing functional leadership and guidance to project teams and stakeholders.

Communication & Stakeholder Management – 30%

Excellent written and verbal communication skills. Ability to create clear documentation, reports, presentations, and briefing materials. Ability to communicate technical concepts effectively to business audiences. Strong interpersonal, facilitation, and negotiation skills. Proven ability to work collaboratively and meet project deadlines.

How to Apply

Please submit the following documents by Thursday, July 30, 10:00 AM EST to

hrsmss@smsoftconsulting.com

Required

Updated Resume in Word format

Professional References Expected Hourly Rate Visa Status LinkedIn Profile ID

Candidates without all mandatory documents cannot be considered for submission.

If this opportunity is not suitable, please feel free to share it with experienced Senior Business Analysts / Functional Consultants with strong expertise in business transformation, Microsoft Dynamics 365 Customer Service, Power Platform, requirements analysis, process modeling, and enterprise I&IT initiatives.