Retail Trainer Jobs in Toronto, Ontario, Canada
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Toronto, Ontario, Canada
Top Benefits
About the role
The Company
Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.
Job Description
As a Retail Trainer, you’ll play a key role in empowering our store teams across Canada and beyond. Reporting to the Brand Manager, you will design and deliver impactful training programs that elevate sales performance, enhance customer satisfaction, and support the growth of our retail talent. From in-store coaching to classroom facilitation and onboarding, you’ll be the driving force behind a consistent and inspiring brand experience.
Starting base pay of $65,000.00 plus potential annual bonus.
Benefits
Health benefits, including dental and vision coverage
RRSP contributions with company match Company discount Life insurance Paid vacations Paid sick days
Responsibilities include
Training & Development: Design and deliver engaging training programs (in-person and online) focused on sales techniques, product knowledge, customer experience, and company values. Customize content to meet business needs and learner profiles Sales Enablement: Facilitate interactive workshops using role-play, simulations, and group discussions to enhance selling skills. Reinforce persuasive sales methods such as objection handling, clienteling, and cross-selling Coaching & Performance: Provide in-store coaching aligned with sales targets and development plans. Support store teams in applying learning to real-time scenarios through feedback and guidance Product & Brand Knowledge: Ensure retail teams are well-versed in product collections, brand storytelling, and market positioning. Help translate product features into value-driven customer experiences Reporting & Optimization: Track KPIs and training effectiveness to identify opportunities for improvement. Share insights with leadership to refine training strategies and drive performance Continuous Improvement: Stay current on emerging sales techniques, digital learning tools, and L&D best practices. Contribute to the ongoing evolution of the training framework
Working Conditions
This is a full-time, on-site role with 25%–50% travel across Canada and internationally. Travel may involve car, train, or air transportation. The role requires occasional lifting (up to 35 lbs), extended periods of computer work, and attention to detail when preparing reports and documentation.
Employment Status
Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.
Profile
Strong communication and facilitation skills
Passion for coaching and developing others Self-starter with a collaborative mindset Ability to adapt training styles to different audiences Comfortable with frequent travel and a dynamic work environment
Professional Requirements
Bachelor’s degree in Business, Education, Human Resources, or a related field
Minimum of 3 years’ experience in retail training, sales coaching, or learning & development, preferably within the fashion, accessories, or luxury retail sectors Proven ability to design and deliver impactful training programs that drive measurable performance improvements Strong understanding of retail operations, customer experience strategies, and sales techniques Proficiency in Microsoft Office Suite and familiarity with digital learning platforms or Learning Management Systems (LMS) Excellent communication, facilitation, and interpersonal skills, with the ability to engage diverse audiences Demonstrated ability to work independently, manage multiple priorities, and travel frequently as required
Job Location: Richmond Street West 555, M5V 3B1 Toronto MV B, Canada (Ontario)
Company Address: The Swatch Group (Canada) Ltd. 555, Richmond Street West Suite 1105 CA-Toronto M5V 3B1, Ontario Canada
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About Swatch
Launched in 1983 by Nicolas G. Hayek, Swatch is a leading Swiss watch maker and still one of the world’s most popular brands. Those first Swatch watches amazed everyone with their revolutionary concept, creative design and provocative spirit. Today, Swatch continues to innovate and surprise with new models, new collections and special editions. The Swatch brand enjoys a strong presence in the world of sports, with our commitment to snowboarding, freeskiing, surfing, beach volleyball and mountain biking. Swatch has also always nurtured close ties with art and artists, and our watches provide a unique canvas on which artists from a broad range of disciplines can express the joys of life to which we all aspire here at Swatch. We pride ourselves on our ability to tell stories, and we strive to welcome customers into a retail setting filled with passionate people who breathe our values and are true Swatch ambassadors, embodying the principles of the brand. Our retail stores give Swatch an engaging presence in key locations around the world and bring us closer to our customers. We are committed to creating the best possible working environment for our employees, giving them one of the world’s most challenging, fun and dynamic places to work. We are always looking for new talent, people who are passionate about the brand and want to make great things happen, together, each and every day.