Job Description

What is the opportunity? In this role, you will be responsible for managing and validating client elections with accurate and timely tender to agents. You will seek clarification of invalid, incorrect and/or ambiguous client instructions and send rejection notices to clients where required. You will work closely with agents and depositories to ensure instructions are actioned and accepted prior to stated deadlines. In addition, you will provide thorough resolution to issues and/or queries related to client elections on Corporate Action events. What will you do? Review and validate incoming client instructions ensuring accurate and complete information is provided and all requirements are fulfilled. Where instructions are deemed incomplete or ambiguous, rejection notices are sent to clients in a timely manner. Manage response tendering workflows giving priority to urgent elections while managing short deadlines and high volumes. Ensure all tenders are reconciled, balanced, and accounted for on a daily basis. Support in the implementation of operational changes/improvements to streamline processes and enhance customer service. Identify and recommend areas for improved efficiency and simplification. Escalate all critical issues identified immediately to ensure risk mitigation and control. Ensure errors and omissions are maintained at an absolute minimum or where occurring are not repetitive in nature as part of managing key risk indicators. Investigate escalations and work with various parties for resolution where possible. Further escalate unsolved issues to management team to ensure risk containment. Respond to all client queries in a timely manner providing all necessary information and backup for quick resolution. What do you need to succeed?

Must-have

2-4 years Back Office experience within financial services industry Knowledge of Corporate Action Principals & Custody Platforms Intermediate MS Office Suite (Excel, Word, Outlook, etc.)

Nice-to-have

Canadian Securities Course What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Flexible work/life balance options. Opportunities to do challenging work. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Risk Control, Teamwork, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-05 Application Deadline: 2026-08-20 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is: $55,000.00 - $90,000.00 The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.