Description

About Professional Services

The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you're set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it's easy to maintain and adapt down the road, minimizing potential technical debt.

Our team is made up of thousands of the world's leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.

Role Overview

Salesforce Professional Services is looking for a Senior Technical Architect focused on Agentforce for Life Sciences (AFLS). AFLS is one of Salesforce's fastest-growing and most strategic product areas and now adopted by more than 140 industry-leading organizations globally.

In this role, you will serve as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex life sciences enterprise customers, helping them architect and deliver agentic, AI-first solutions across their commercial and clinical operations.

Key Responsibilities

Serve as a trusted advisor to the client

Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertise Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

Minimum Requirements

8+ years enterprise architecture or consulting experience 4+ years of experience leading Salesforce Core Projects Strong application design skills combined with strong data, integration, and security architecture skills Experience in the Life Sciences industry, particularly Pharma/Biopharma. Candidates should have backgrounds in pharmaceutical commercial operations, field force engagement, HCP/HCO relationship management, or regulatory compliance Strong presentation skills, able to effectively present and defend a point of view to a variety of audiences Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal, able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Strong experience in Integration concepts, designs, and patterns

Required Qualities

TRUST: Trusts the company's core values; shows integrity, transparency, and reliability TEAM PLAYER: Proficient at collaboration and working with members of a team COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred Requirements

Bachelor's degree in Computer Science, Engineering, or a related discipline; equivalent work experience will be considered Multiple Salesforce Architecture certifications, or Salesforce Certified Agentforce Life Sciences Consultant (launched March 2026) Hands-on experience with Agentforce for Life Sciences (AFLS) or equivalent Life Sciences CRM platforms, including knowledge of HCP/HCO structures, Affiliations, Specialty Pharmacy, Medical Affairs, and compliant engagement workflows Experience supporting or delivering implementations for major pharmaceutical companies, with familiarity with the agentic enterprise model and how AI agents can transform life sciences commercial and clinical operations