Role: Sr. Technical Environment Manager – Devops, SAP, Salesforce, Oracle

Toronto - Hybrid: 2-3 days a week onsite

Role Summary

The Senior Environment Manager is responsible for planning, coordinating, maintaining, and governing all non-production and production environments across projects. The role ensures environment availability, stability, configuration consistency, release readiness, and effective coordination between development, testing, infrastructure, and business teams.

Key Responsibilities

Environment Management

• Manage Development, SIT, UAT, Performance, Pre-Production, and Production environments.
• Maintain environment schedules and availability calendars.
• Coordinate environment setup, refresh, cloning, and decommissioning activities.
• Ensure environments are available and stable for project and testing activities.

Release & Deployment Coordination

• Work closely with Release Managers and DevOps teams for deployment planning.
• Support code migrations across environments.
• Coordinate release windows and environment freeze periods.
• Ensure deployment readiness and rollback plans are in place.

Configuration Management

• Maintain environment configurations and documentation.
• Ensure consistency across environments.
• Track configuration changes and dependencies.
• Manage application versions and infrastructure alignment.

Test Environment Support

• Coordinate test data refresh and masking activities.
• Resolve environment-related issues impacting testing.
• Support SIT, UAT, Regression, and Performance testing activities.
• Monitor environment utilization and optimize resource allocation.

Stakeholder Coordination

• Act as primary point of contact for environment-related requests.
• Coordinate with:
• Project Managers
• Business Teams
• QA Teams
• DevOps Teams
• Infrastructure Teams
• Database Administrators
• Vendors and Third Parties

Incident & Risk Management

• Investigate and resolve environment outages.
• Identify environment risks and mitigation strategies.
• Participate in root cause analysis discussions.
• Ensure timely resolution of environment-related incidents.

Governance & Reporting

• Develop environment management processes and standards.
• Track KPIs and environment utilization metrics.
• Provide regular status reports to leadership.
• Maintain audit and compliance documentation.

Required Skills

Technical Skills

• Environment Management
• Release Management
• DevOps Concepts
• CI/CD Pipelines
• Cloud Platforms (Azure, AWS, GCP)
• Database Management (Oracle, SQL Server, PostgreSQL)
• Linux/Windows Server Administration
• Application Deployment Tools
• Jira, ServiceNow, Azure DevOps

Management Skills

• Stakeholder Management
• Risk Management
• Issue Resolution
• Resource Planning
• Vendor Coordination
• Communication & Leadership

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• ITIL Foundation Certification.
• Azure/AWS Certification preferred.
• PMP, Agile, or Scrum certification is an advantage.

Key Deliverables

• Environment Availability ≥ 99%
• Environment Readiness for Testing and Releases
• Successful Release Coordination
• Environment Inventory and Documentation
• Capacity and Utilization Reports
• Risk and Issue Logs
• Compliance and Audit Readiness

Experience Requirements

Senior Environment Manager (8-15 Years)

• Experience managing multiple enterprise environments.
• Strong knowledge of Release Management and DevOps practices.
• Experience coordinating large-scale SAP, Oracle, Salesforce, or custom application landscapes.
• Proven leadership in managing cross-functional teams and stakeholders.

Environment Coordinator (5-8 Years)

• Experience scheduling and supporting test environments.
• Strong coordination and communication skills.
• Experience with ServiceNow, Jira, Azure DevOps, or similar tools.
• Understanding of deployment and testing processes.