We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As a member of CIBC’s Retail Operations team, you’ll work in a fast-paced back-office operational environment where you’ll make a meaningful difference in our clients’ lives. As a Processor /officer, you’ll be accountable for providing professional and timely support by verifying and processing documentation received from internal stakeholders (e.g. Banking Centres) and ensuring documentation is accurate and complete according to policies and procedures for further processing . You will verify. account opening documents and signing authorities received to ensure accuracy of documentation meets AML . You will communicate with Branches regarding discrepancies or missing documentation . You’ll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you’ll succeed Analysis - Conduct investigation and detailed analysis on item errors according to established guidelines to determine the nature of the issue, identifies root cause and resolve the error. Receives, reviews and investigates item errors. Risk and governance - Adhere to all risk and governance standards by completing all required documentation thoroughly and ensuring that all processes and procedures are followed. Teamwork - Work closely with your team to deliver a great customer experience. Ensure that your team's collective work meets quality standards, deadlines and service level agreements Problem solving - Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures. Act like an owner by taking accountability for issues, and know when to lean on others to build a better solution together. Organizational skills - Receive, prioritize, sort and evenly distribute work to staff within a production area. Respond to questions and provide guidance. Complete quality checks for work completed to ensure accuracy. Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow. Who you are You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 15th Floor Employment Type Regular Weekly Hours 37.5 Skills Business Operations, Escalation Management, Office Administration, Operations Management, Organizing, Prioritization At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.