Guest Services Agent Jobs in Toronto, Ontario
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Toronto, Ontario
Guest Services Agent
Guest Services Agent
Guest Services Agent
Guest Services Agent
Guest Service Agent | Full-time | Pantages
Guest Service Agent | Full-time | Pantages
Guest Service Agent Remote Lodge Sudbury, ON
Guest Service Agent Remote Lodge Sudbury, ON
Bilingual Guest Services Agent (Full-Time)
Bilingual Guest Services Agent (Full-Time)
Overnight Guest Services Agent (FT)
Overnight Guest Services Agent (FT)
Overnight Guest Services Agent (PT)
Overnight Guest Services Agent (PT)
Overnight Front Desk Agent (PT)
Overnight Front Desk Agent (PT)
Guest Services Representative - Part-Time without Benefits - <19 hours
Guest Services Representative - Part-Time without Benefits - <19 hours
Assistant Guest Services Manager
Assistant Guest Services Manager
Reservation Agent-OGGTA
Reservation Agent-OGGTA
Guest Services Supervisor - Rogers Stadium
Guest Services Supervisor - Rogers Stadium
Reservations Agent
Reservations Agent
Guest Services Representative - Rogers Stadium
Guest Services Representative - Rogers Stadium
Assistant Guest Service Manager
Assistant Guest Service Manager
Guest Services Event Staff | Part-Time | WFCU Centre
Guest Services Event Staff | Part-Time | WFCU Centre
Land Agent
Land Agent
Guest Service Agent, Summer Seasonal
Guest Service Agent, Summer Seasonal
Premier agent ou première agente des communications – Spécialiste du marketing sur les médias sociaux (Services anglais) (télétravail/hybride)
Premier agent ou première agente des communications – Spécialiste du marketing sur les médias sociaux (Services anglais) (télétravail/hybride)
Guest Services Representative
Guest Services Representative
Top Benefits
About the role
"What can I do for you?" is your mantra!
We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.
What You'll Do
- Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
- Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
- Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
- Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
What You'll Bring
- Diploma in Hospitality, an asset
- Excellent oral and written communication skills
- Natural customer service orientation with a positive attitude
- Ability to handle difficult situations with professionalism and calm
- Strong listening skills to understand guest needs and preferences
- Good computer skills and experience with OPERA PMS, an asset
What We Offer
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Apply - we look forward to hearing from you!
Hiring hourly rate: $25.80
This position is unionized, and compensation is set as per the current collective agreement.
Newly created position.
Not the right fit? Search for Guest Services Agent jobs in Toronto, Ontario
About Germain Hotels
Germain Hotels is first and foremost a family business that has been shining for three generations. We're behind Le Germain, Alt and Escad Hotels across Canada. As one of the 50 best-run companies in the country, we thrive on attentive, personalized service, iconic hotel and restaurant style, and innovative practices.
With us, one thing is certain: the well-being of those we welcome, and of our team members, is our priority.
3 brands - 19 hotels - 15 restaurants, bars and cafés - 2 service centers - 11 cities