Security Director Jobs in Toronto, Ontario
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Toronto, Ontario
Client Care & Order Specialist
Client Care & Order Specialist
Director, Security Risk & Intelligence
Director, Security Risk & Intelligence
Director, Integrated Security Operations Centre
Director, Integrated Security Operations Centre
Director, Third Party Information Security Management
Director, Third Party Information Security Management
Security Director - Rogers Stadium
Security Director - Rogers Stadium
Director of Security and Safety
Director of Security and Safety
Security Director - Rogers Stadium
Security Director - Rogers Stadium
Director, Product Management - AI Security
Director, Product Management - AI Security
Director of NCS Compliance (Global Security)
Director of NCS Compliance (Global Security)
Director of Product Management, Network Security
Director of Product Management, Network Security
Director - External Relations
Director - External Relations
Asst Facility Security Manager
Asst Facility Security Manager
Director, Technical Success
Director, Technical Success
Regional Sales Director
Regional Sales Director
Sr. Director of Market Influence
Sr. Director of Market Influence
Sr. Analyst, Cyber Security
Sr. Analyst, Cyber Security
Director, Product Management
Director, Product Management
Director of Loss Prevention
Director of Loss Prevention
Director of Sales Operations - Canada
Director of Sales Operations - Canada
Director, Airport Security
Director, Airport Security
Client Care & Order Specialist
About the role
Company Overview
Capital Fire & Security Inc. is a leading provider of fire alarm and security systems, dedicated to protecting businesses and communities. We pride ourselves on professionalism, innovation, and exceptional customer service within the life-safety industry.
Position Summary
We are seeking a reliable and detail-oriented Client Care & Order Specialist to support daily operations at our Concord office. This role is central to customer communication, order processing, and coordination between internal teams. The ideal candidate is organized, customer-focused, and comfortable in a fast-paced office environment.
Key Responsibilities:
- Process and manage customer orders accurately and efficiently
- Provide professional customer support via phone and email
- Answer all incoming calls and direct inquiries as needed
- Enter and track customer service order requests
- Schedule deliveries for access fobs and card orders
- Maintain accurate data entry, records, and spreadsheets
- Update site visit tracking spreadsheets
- Set up and manage new project files
- Dispatch service calls and support daily office operations
- Collaborate with sales and technical teams to resolve customer inquiries
- Follow up on customer requests to ensure timely resolution
- Maintain high standards of professionalism and communication
- Assist with customer issue resolution using empathy and problem-solving skills
Qualifications & Skills:
- Previous experience in customer service, order desk, or administrative support preferred
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask and manage competing priorities
- Proficient with Microsoft Office (Excel, Word, Outlook)
- Strong data entry and record-keeping skills
- Professional phone etiquette and customer-first approach
- Ability to work independently and as part of a team
- Experience in security, fire alarm, or construction-related industries is an asset
Not the right fit? Search for Client Care & Order Specialist jobs in Concord, Ontario