Who you are

• To thrive as a Menu Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!
• Must be Bilingual in French
• 1 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills
• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• Experience with Salesforce CRM
• Experience working in the tech industry or for a SAAS company
• Training, teaching, or development experience

What the job involves

• The Menu Onboarding Consultant works closely with the POS Onboarding Consultants and is dedicated to building, reviewing, and configuring customer menus to ensure our customers are ready for go-live and for ongoing success
• As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s menu relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey
• You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer needs and Toast requirements, and deliver high-quality customer interactions in either French or English at the customer’s preference
• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build out onboarding plans that will produce a high-quality implementation experience within the timeline and budget
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast, including management of labor and food costs, table turnover time, and guest relationships
• Responsible for consulting with clients, in French or English, to determine configuration needs prior to go-live and communicating any unique needs to the project resources
• Perform onboarding configurations remotely while documenting the go-live process, observing Toast best practices, as well as document any deviations from best practices that were identified during the design phase of the project
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare