Software Engineer Intern Jobs in Toronto Canada
Create alert for “Software Engineer Intern”
Toronto Canada
You've reached the end
Try refining your search for more options
Top Benefits
About the role
- As a Software Engineer Intern, you’ll build systems that power real-time, AI-driven customer interactions in contact centers. You’ll work on production infrastructure where latency, reliability, and measurable business outcomes matter
- You may work across key areas such as:
- AI Agents & Automation – systems that handle and assist high-volume customer conversations
- Real-Time Agent Assist – delivering live guidance and insights during interactions
- Conversation Intelligence – extracting insights from millions of conversations
- AI Evaluation & Reliability – improving quality, consistency, and observability of LLM systems
- Platform & Infrastructure – enabling scalable, low-latency AI experiences
- Cresta’s platform powers the full contact center workflow—from real-time assistance and automation to post-call analytics and continuous optimization
- You’ll operate in a high-ownership, fast-moving environment where interns are expected to contribute meaningfully, not just observe
- Design and build systems that support real-time AI-powered customer interactions
- Work on features combining LLMs, data systems, and user-facing applications
- Collaborate with engineers, product, and ML teams to ship production-ready solutions
- Build systems for evaluation, monitoring, and continuous improvement of AI behavior
- Optimize for low latency, high throughput, and reliability at scale
- Take ownership of problems end-to-end—from identifying gaps to shipping solutions
- What You’ll Learn:
- How to build and ship production-grade AI systems used in real customer environments
- How to design systems balancing model quality, latency, and reliability
- How AI agents are deployed, evaluated, and improved at scale
- How contact centers evolve from manual workflows to AI-driven operations
Benefits
- Weekly lunch & learn
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- Experience using AI-powered developer tools (e.g., Cursor, Claude Code) to accelerate development workflows
- Curiosity about LLMs, AI agents, or production AI systems (no prior ML experience required)
- Interest in building user-facing products, backend systems, or real-time/data-intensive applications
- Familiarity with modern web development (frontend and/or backend), APIs, or system design fundamentals
- Experience with one or more programming languages (e.g., Python, Go, Java, JavaScript, TypeScript)
- Strong problem-solving ability and a bias toward action
- Understanding of building reliable, maintainable systems—this could include UI/UX quality, API design, or performance considerations
- A driver mindset—you proactively identify problems, take initiative, and push work forward rather than waiting for direction
- Strong proficiency in agentic coding workflows—effectively collaborating with AI tools to design, implement, and iterate—is a strong plus
Not the right fit? Search for Software Engineer Intern jobs in Toronto Canada
About Cresta
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.