Guest Service Agent Night Jobs in Town of Saint Andrews, New Brunswick, Canada
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Town of Saint Andrews, New Brunswick, Canada
Guest Service Agent Night
Guest Service Agent Night
Guest Service Agent (Full Time) - Night Auditor
About the role
The duties and responsibilities for the Night Auditor include, but are not limited to the following:
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Consistently provides exceptional customer service by exceeding guests’ expectations.
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Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
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Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
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Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
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Audit all income postings and charges.
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Record and balance staff and house charges.
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Prepare and transmit credit card deposits.
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Process city ledger work to accounting.
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Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
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Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
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Communicates information regarding Guests’ needs to other Team Members and Departments.
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Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
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Adhere to all health and safety guidelines and standards.
Not the right fit? Search for Guest Service Agent jobs in Dryden, Ontario, Canada
About InnVest Hotels
Passion Drives Performance. InnVest Hotels “InnVest” succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality and travel that extends far beyond the walls of our offices.
Our company culture is built on collaboration. A nimble team where everyone has a voice and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: partnership delivers the best results. We embrace an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and the curiosity and courage to challenge the status quo.
With 81 hotels in our portfolio, representing 14 internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.