Operational Excellence Manager (Upstream Chemicals) Would you enjoy working in a high-impact role? Would you like the opportunity to work in a global energy company? Join our growing team Baker Hughes is a global energy technology company serving energy and industrial customers in more than 120 countries. Built on over a century of innovation, the company provides advanced products, services, and digital solutions that support efficient, safe, and lower‑carbon energy operations. Its portfolio spans oilfield services and equipment, turbomachinery, industrial technologies, and emerging energy transition solutions such as hydrogen, carbon capture, and emissions management. Baker Hughes continues to help customers meet the world’s evolving energy needs through technology leadership, operational excellence, and a strong commitment to sustainability. Partner with the best As an Operational Excellence Manager, you will partner with best‑in‑class clients and internal teams to drive performance, reliability, and continuous improvement across complex thermal operations. In this highly collaborative role, you will lead and support plant trials, diagnose and resolve operational challenges, and ensure key performance indicators are effectively measured and achieved. You will work alongside Account, Field, and District Managers to unlock new opportunities, present data‑driven insights, and implement system‑level improvements using a Total Systems Approach and TBAM methodologies. Leveraging your strong technical background and SAGD expertise, you will review facility designs, lead chemical trials, interpret system performance, and provide trusted recommendations that directly impact production and asset integrity. Just as important, you will mentor and develop team members, acting as a technical advisor and thought leader who helps raise the bar for how we serve customers and grow our business—together, partnering with the best to deliver Operational Excellence. Fuel your passion As an Operational Excellence Manager, you will be responsible for: Assisting with (&/or Lead) plant tests & trials. Assisting District, Field, and Account Managers to ensure that Key Performance Indicators (KPI's) are being properly measured, recorded, published and more importantly met. Troubleshooting problems identified by our customers or Baker Hughes' staff. Assisting with new sales opportunities. Attending exploratory meetings, presenting data and working as a Team Member to grow our business. Providing mentorship to our "newer" employees. (Handling objections, technical advice, meeting preparation, etc.) Meeting with clients to go over P&ID's as it relates to recommendations for facilities. (Inj locations, quill metallurgy, pump sizes and type, tanks, etc.) Conducting Health Checks. Leading on Total System Approach Audits. Leading the use of TBAM (Tools for Better Account Management) To be successful in this role you will: Have a degree in Engineering, Operations, Industrial Management, or similar. Have minimum 5 years of experience in Operational Excellence, Program Management, or manufacturing/repair environments. Have experience in SAGD / Thermal operations Possess Technical and operational background Have ability to troubleshoot specific facilities Possess understanding of new production swings, acid stim affects, vessel performance, Chemical application adjustments, Be able to mentor / train Account Managers on site Have ability to lead chemical trials and collect / interpret data from system performance Be involved in TBAM standardizing and formalizing processes across all accounts Have strong communication, computer and stakeholder management skills. Have lean Six Sigma Green Belt or similar certification but not mandatory. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Work schedule will be 7 days ON / 7 days OFF or 14 days ON / 14 days OFF Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time. The Baker Hughes internal title for this role is: Services Specialist - Field Svc Ops - UC At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.