Business Process Consultant

Position Profile

The Business Process Consultant is responsible for identifying, shaping, and driving demand for end‑to‑end business process services and BPM solutions that align to client operational objectives. This role partners with customers to understand current‑state processes, pain points, and performance gaps, and translates those insights into integrated workflow, automation, and managed services strategies across multiple lines of business.

Acting as a bridge between business outcomes and solution design, the consultant applies strong business, financial, and technical acumen to develop BPM‑led sales strategies and value cases. The role builds and manages senior relationships with key business and operations leaders, guiding them through process transformation initiatives.

The consultant leads complex, process‑driven pursuits and bids by interpreting client requirements, understanding buying behaviors, and assembling differentiated solution and delivery approaches that improve efficiency, reduce cost, mitigate risk, and enhance service levels. Additionally, the role drives process‑level competitive intelligence, client maturity assessments, and strategic account planning to expand BPM opportunity portfolios and long‑term services pipeline.

Duties and Responsibilities:

• Target the right prospects given point in time evaluation of their corporate direction to determine integration points for Ricoh.
• Develop and create strong partnerships and relationships with senior stakeholders; Effectively engage with the C-suite to maintain their continued support of the Ricoh engagement.
• Influence requirements and outcome expectations leading to client's selection process and evaluation criteria.
• Generate and build client relationships leading to qualified opportunity identification and involvement throughout the sales cycle often in absence of an existing client relationship or opportunity.
• Ensure a Competitive Advantage is created and maintained. Accurately identifies the client problem and crafts a value proposition that provides specific outcomes addressing client problem.
• Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives.
• Interacts with senior management levels at a client and/or within Ricoh, which involves negotiating or influencing significant matters.
• Manage the opportunity from sales pursuit to close using deep sales process and offering expertise.
• Manage client expectations via a detailed project plan and resulting handoffs within Ricoh.

Qualifications:

• 5+ years of experience leading complex workflow, workflow integration and outsourcing deals.
• 5+ years of experience with the direct management of complex solutions and business development.
• Experience with successful execution of all phases of large and multi-year capture efforts, including strategic planning, teaming, proposals, market, or competitive and price-to-win analyses.
• Proven ability to develop and present business cases including financials and value proposition.
• Experience with developing and maintaining effective internal and external business relationships with clients and industry partners.

Skills and Abilities:

• Strong understanding and ability to manage and navigate a sales process.
• Possesses an advanced technical understanding of the client work environments and how to apply Ricoh’s portfolio in a manner that addresses the client’s business objectives.
• Strong ability lead solution development integrating with IT infrastructures; technical understanding of architectures, networks, and data center operational standards
• Must also possess the skill to be able to work in an enterprise environment to solve business problems and achieve clients' business process outcomes
• Strong interpersonal, time management and organizational skills.
• Demonstrated ability to successfully work with or lead diverse teams to formulate enterprise Services and Solutions.
• Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers.
• Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions.
• Ability to communicate effectively with IT and C-level executives to gain a clear understanding of infrastructure and business requirements in enterprise environments
• Must possess strong working knowledge of advance capture, ECM, workflow solutions and Ricoh’s services portfolio
• Must be able to coordinate multiple resources across functional groups within Ricoh and vendor partners to solve customer problems.
• Demonstrated experience as an avid team player that can adapt to changing roles.
• Goal-orientated, motivated and committed to ongoing self-development and development of others.
• Must demonstrate a positive mindset and attitude
• Ability to manage conflict and effectively problem solve in a fast paced, high stress environment.

Other:

• Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)

Base of $76,400-$95,000 + commissions