Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Concierge/ Guest Services Agent – Full Time Seasonal

As a Concierge Agent at Fairmont Hotel Vancouver, you’ll be the expert our guests rely on for exceptional recommendations and seamless service. Your flair for anticipating needs and delivering personalized experiences will ensure every stay is nothing short of extraordinary.

Ready to make special and lasting memories for our guests? We want you on our team!

What’s in It for You

• Full time, seasonal role [March 20 - July 2026 TBC]
• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $25.54 per hour, with potential to increase to $31.93 per hour after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• The opportunity to work in a luxury hotel environment housed in a historic Vancouver landmark dating back to 1939
• Learning and development programs through our Academies designed to enhance your skills
• Opportunities to make a difference through our Corporate Social Responsibility initiatives

What You Will Be Doing

• Consistently provide professional, friendly, and personalized service to all guests

• Foster strong, loyal guest relationships by delivering thoughtful and attentive service in every interaction

• Ensure smooth operations by working closely with Housekeeping, Front Desk, Central Services, and the Fairmont Gold team

• Efficiently address guest issues, ensuring proper logging and follow-up

• Use ALICE reservation software to manage guest requests through various channels (phone, email, text, and in-person)

• Stay up-to-date on Vancouver’s attractions, restaurants, and local activities, sharing this knowledge with guests

• Assist with guest mail, messages, and travel arrangements or other plans during their stay

• Actively promote and recommend hotel services and partner offerings

• Assist with the care and supervision of our Canine Ambassador

• Ensure the lobby remains in top condition, reporting issues and entering work orders promptly

• Follow hotel emergency procedures and safety standards to maintain a safe work environment

• Abide by Fairmont Hotels & Resorts policies, procedures, and code of ethics

• Assist leadership with tasks and operations, including supporting other duties within the Front Office department as required

Qualifications

What We’re Looking For

• Prior experience in guest-facing positions, with a passion for service
• Previous experience in a luxury hotel environment is preferred
• Excellent understanding of Vancouver and nearby attractions
• Familiarity with Microsoft Windows, Property Manager, OpenTable, and Kipsu is an asset
• Strong verbal and written communication skills
• Responsible, reliable, and able to think critically under pressure
• Ability to manage multiple tasks in a fast-paced setting
• Able to work cohesively with colleagues and independently
• Always attentive to guest needs, maintaining composure and courtesy
• Willingness to work rotating schedules, including early mornings, nights, weekends, and holidays

Physical Aspects of Position

• Standing and walking for long periods throughout the shift

• Lifting and carrying up to 30 lbs frequently

• Kneeling, bending, squatting, pushing, pulling, and navigating stairs or ramps

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS