Company Description

Located in the heart of Vancouver at Fairmont Pacific Rim, you will be part of a dynamic and high-performing Events and Banquets team dedicated to delivering exceptional experiences. From intimate gatherings to large-scale events, our team brings precision, creativity, and seamless execution to every occasion.

Job Description

What’s in it for you:

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $69,000.00 per annum
• The opportunity to be part of Fairmont Pacific Rim’s iconic Food & Beverage operation, home to award-winning outlets including The Lobby Lounge & Raw Bar, Botanist Restaurant, In-Room Dining, Cabana Bar, and Banquets
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• The chance to create meaningful experiences for both guests and colleagues, making a lasting impact on culture and performance
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Lead the execution of events from arrival to departure, ensuring all details align with the event order and client expectations
• Act on behalf of the Conference Services Manager on the floor, ensuring their promise of service excellence is consistently delivered
• Serve as the primary on-site contact for clients and meeting planners, building strong relationships and ensuring satisfaction
• Review group resumes and Banquet Event Orders (BEOs) in advance to fully understand event details and anticipate potential challenges
• Conduct pre-event briefings with the team to communicate event details, service standards, and expectations
• Inspect function rooms prior to events to ensure accuracy of set-ups, audiovisual, lighting, temperature, and all operational requirements
• Ensure event orders are executed accurately with respect to agenda, timing, flow, and food & beverage service
• Act as a liaison between all departments to ensure clear communication and seamless event execution
• Anticipate and resolve any issues proactively by collaborating with the appropriate departments
• Monitor service flow throughout events and adjust as needed to maintain a high level of guest experience
• Ensure banquet checks are reviewed and signed by the meeting planner daily or as per agreed specifications
• Coordinate and manage event materials, including receiving, distributing, and arranging shipment of client packages
• Maintain accurate records of event details, challenges, and client feedback in systems such as Avero
• Support the Sales & Catering team with ad hoc projects, BEOs, and floorplans as required
• Assist meeting planners with on-site needs (e.g., materials, handouts, coordination support)
• Represent the Sales or Conference Services Manager in their absence when required
• Escalate guest feedback—both positive and constructive—to the appropriate leaders in a timely manner
• Ensure all service and operational standards are upheld, informing leadership immediately if standards are not met
• Provide hands-on support to Food & Beverage operations during events as needed
• Attend all relevant operational and communication meetings
• Perform additional responsibilities as assigned by leadership

Qualifications

Your experience and skills include:

• A true sense of urgency in relation to food and beverage timelines and adhering to client run of show.
• Previous Banquets leadership experience within luxury market, in similar role, required.
• Knowledge of Culinary terms and food and beverage jargon is considered an asset.
• Computer literate in Microsoft Window applications and relevant computer applications required (Micros, Opera; S&C, and Meeting Matrix preferred).
• University/College degree in a related discipline preferred.
• Excellent communication skills, both written and verbal required.
• Strong leadership, excellent interpersonal skills, and superior problem solving abilities.
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Highly motivated self-starter, able to work in fast moving environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work days, nights and weekend; when necessary.

Additional Information

You will work closely with the Events, Banquets, Culinary, and Front Office teams to ensure flawless event delivery. The team thrives on collaboration, communication, and attention to detail, working together to turn plans into memorable guest experiences. You will play a key leadership role on the floor, supporting colleagues and ensuring service excellence at every stage of execution.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS