Duties & Responsibilities:

• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Ability to utilize tact and diplomacy when on duty
• Respond to medical emergencies and provide First Aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner
• Maintain a detailed memo book and prepare incident reports on all matters
• Able to conduct periodic patrols of property either by foot
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, and clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency/crisis situations
• Assist emergency and law enforcement personnel
• Access control, line management, customer service
• Assist with daily operations as needed/required or directed

Qualifications & Skills:

• Must be willing and able to stand, walk, and patrol by foot for extended periods (8-12 hours)
• Valid BC Security license
• Valid OFA 1 certificate
• Must demonstrate a high degree of professionalism
• Must have at least 1 year of prior Security experience
• Experience in Loss Prevention / Retail Security is considered an asset
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to take a Proactive approach to all onsite situations
• Must be capable of retaining all relevant information provided by management and designated staff
• Able to take constructive feedback where appropriate
• Must be unafraid to attend highly stressful emergency situations
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be comfortable working in a busy highly populated area
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

Certification Requirements (All)

British Columbia Security License