Position Purpose and Summary

The Coordinator, People & Culture, provides comprehensive administrative support to ensure the efficient operation of the People & Culture Office with a focus on the Centres of Excellence. This position serves as the primary reception point for the P&C department while facilitating administrative functions that enable the department to achieve its strategic objectives. Reporting to the Associate Director, People & Culture, this role ensures accurate data management, facilitates communications, and delivers responsive service that contributes to a positive employee experience throughout the university.

Key Areas of Accountability

1. Administrative Service and Reception

• Serve as the primary reception point for the P&C department, providing friendly, efficient and confidential administrative service by greeting walk-in guests and managing general phone line(s) and email account(s).
• Coordinate P&C events, meetings, and prepare supporting materials while managing logistics, schedules, and resources.
• Process and resolve P&C Help Desk requests by providing direct assistance or routing to appropriate team members, tracking to completion.
• Coordinate and perform office administration activities including, but not limited to, collecting various correspondence from/for clients and/or P&C team members, ordering office supplies, processing invoices, maintaining office equipment and organizing common areas.
• Create and update resource materials, including policies, procedures, and web-based references, ensuring accuracy and accessibility.

2. P&C Programs and Communications

• Coordinate and manage employee service award and recognition programs.
• Manage communication platforms such as the P&C Internet and Intranet site, ensuring they are up to date with appropriate, professional, legally compliant documents, policies and procedures, relevant news, etc.
• Maintain employee mailing lists and distribution groups. Work in collaboration with the Marketing and Communication teams to support TWU public relations as needed.
• Support and coordinate TWU events for employee groups such as townhalls, special events, education sessions and employee recognition events

3. Centres of Excellence Support

• Support the administration functions of the Centres of Excellence, such as training, drafting job descriptions, and ad-hoc reporting.
• Provide support for university supervisors and employees on timecards, including clearing exceptions prior to processing payroll
• Conduct audits to support the processing of payroll.
• Assist with benefits administration for all staff and faculty (Canada Life, Sunlife, myHSA/WSA).
• Coordinate cross-functional administrative tasks for all Centres of Excellence.

4. People and Culture Support

• Provide backup support for HRIS queries and administrative processes.
• Responsible for probationary review tracking and support for all employee groups.
• Complete assigned projects to continuously improve knowledge and understanding of emerging P&C issues, industry trends, strategies and tools to assist the P&C Team in achieving its development goals.
• Support special projects and initiatives as assigned by the P&C leadership team

4. Student Employment Administration

• Support the overall operation of TWU Student Employment programs, ensuring continuity and operational efficiency.
• Support components of the student employment recruitment cycle, including processing approvals, preparing job postings, and generating employment agreements in alignment with established procedures.
• Maintain accurate and up-to-date student employment records and HRIS data.
• Assist with troubleshooting timecard issues and payroll-related inquiries for student employees.
• Support the coordination of group or individual student training sessions, including scheduling, documentation, and feedback tracking.
• Provide administrative support to managers throughout the student employee hiring process to ensure compliance with established procedures and institutional timelines.
• Provide cross-functional support and back-up coverage for student employment administration as required.

5. Reporting and Documentation

• Generate standard reports from HRIS systems to support P&C functions.
• Compile data for statutory reporting requirements (CRA, Statistics Canada, etc.).
• Maintain and update P&C policy documents and procedural guides.

Key Internal Departments / Teams Interaction:

• People & Culture team members
• Faculty and staff across all departments
• Marketing and Communications department
• IT department
• Finance department
• Facilities Management

Key Internal Interactions

Reports**:**n/a

**Reportsto:**Associate Director, People & Culture Centres of Excellence

Key External Stakeholders:

• Prospective employees
• Service providers and vendors
• Visitors
• Benefits providers

Standards & Requirements

Education and Certifications

• Bachelor's degree in a related field of study required.

Experience

• 1-2 years of relevant office administration experience required.
• Experience with HRIS and payroll systems preferred.

Knowledge:

• Payroll processing procedures
• Benefits administration fundamentals
• HRIS systems and reporting
• Office administration procedures

Skills:

• Excellent oral and written communication skills
• Strong attention to detail and accuracy
• Advanced proficiency with Microsoft Office Suite
• Data entry accuracy and efficiency
• Proven client service skills
• Ability to maintain strict confidentiality
• Problem-solving and critical thinking skills
• Ability to manage multiple priorities in a dynamic environment

The Person

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, and focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life**:**Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts, thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

The statements above describe the general tasks performed by the employee in this role.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at the discretion of the supervisor to meet institutional requirements either orally or in writing.

Benefits Of Working at TWU:

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (14) with generous vacation accrual.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Subsidized meals at the main cafeteria.
• Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• Employee and Family Assistance Plan (EFAP).
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.