We’re looking for motivated, engaged people to help make everyone’s journeys better.

Main Duties and Responsibilities:

• Monitors quality improvement projects
• Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
• Monitors corrective action system
• In conjunction with the QA Manager and QA Supervisor, educates (trains) unit staff and managers in quality related issues
• Plays a key role in developing a comprehensive quality program
• In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual
• Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
• Drives prevention vs. detection of defects
• Coordinates actions to prevent the occurrences of nonconformities
• Maintains customer compliance resolution
• Responsible for the maintenance of key performance metrics for the Quality organization
• Controls Food safety and Quality of processing and manufacturing within the business
• Supports customer audits, government audits to meet compliance
• Verifies and ensures company policies and procedures are followed
• Ensures quality specifications and requirements are followed and met
• Develops Standard Operating Procedures
• Responsible for safety, quality and compliance to customer specification
• Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions

Qualifications

Education:

• College degree in related discipline and knowledge of Food Safety, HACCP and/or Quality Management

Work Experience:

• Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required
• Minimum 2 years experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
• Experience working in the airline industry would be an asset

Job Skills:

Minimum skill requirements:

• Intermediate level Microsoft office tool skills (Excel, Word)
• Knowledge of quality auditing, inspection methods
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision
• Excellent reading, writing, and oral communication skills

Preferred skills:

• Excellent analytical skills
• Basic statistics calculation, and/or mathematical comprehension
• Project management skills
• Knowledge of Public Health regulations
• HACCP certified and/or Food Safety training a plus
• Basic lean, six sigma knowledge, and/or continuous improvement understanding a plus

If you want to be part of a team that helps make travel and culinary memories, join us!