The Seasonal Customer Service Lead is responsible for making sure that all customer inquiries are carried out according to customer specifications. This would include responding to customer inquiries processing orders & receipts, handling complaints in a prompt, courteous and effective manner. Other responsibilities involve scheduling of CSR/Office Clerks.

Available Shift: Monday - Friday, 8:00 AM - 4:30 PM

This will be a seasonal position that runs through the end of September.

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

• Coordinates special and last minute shipping requests, expediting any order as necessary

• Provides follow up with other departments to ensure service standards are being met

• Assures proper invoicing of accounts by verifying computer generated invoices

• Maintains damage records and back order logs

• Communicates customer feedback to management including any signs of dissatisfaction

• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes

• Oversees all paperwork associated with orders and maintain the corresponding files

• 1-2 years related experience in customer service

• Strong computer knowledge including MS Office applications

• Shipping software systems including UPS and Federal Express

• Excellent oral and written communication skills

• Excellent customer service skills

• HS diploma or equivalent

• Other:

• Must be able to work in varying facility conditions.

• Ability/availability to work irregular or extended hours including nights, weekends and holidays as needed

The base hourly pay rate for this posting is $31.64. The base hourly pay is a guideline to provide our employees with market competitive pay, while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure. The pay listed is just one component of NFI's total compensation package for employees.

Canada Equal Opportunity/Disability Statement

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.