Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Tour Agent – Full Time, Seasonal

As a Seasonal Tour Agent at Fairmont Hotel Vancouver, you will play a key role in delivering seamless arrival and departure experiences for tour groups during the peak travel season (April to October). You will act as a confident brand ambassador for Accor Hotels, collaborating with Tour Representatives and cross-functional hotel teams to ensure exceptional service at every touchpoint. This role requires strong communication skills, attention to detail, and a passion for creating memorable guest experiences.

What’s in It for You

• Seasonal full-time role fromApril 3 to October 29, 2026
• Inclusive, empowering, and positive workplace where people are at the heart of everything we do
• Collaborate with passionate hospitality professionals striving to make the world more welcoming
• Access to global opportunities through our employee travel and internal transfer programs
• Competitive starting wage of $26.21/hour
• Complimentary meals during your shift via the Colleague Dining Program
• Complimentary uniform laundering
• Opportunity to gain experience in a luxury hotel set within a historic 1939 Vancouver landmark
• Participate in impactful Corporate Social Responsibility initiatives

What You’ll Be Doing

• Collaborate with Royal Service, Front Office Management, Banquets, Guest Services, and Outlet teams to ensure all group reservations align with contracts and event resumes

• Deliver consistently professional, friendly, and engaging service

• Review tour reservations five (5), three (3), and one (1) day prior to arrival, ensuring billing, routing, and special requests are accurate and fulfilled

• Assist in updating Tour Reservations with preferences, comments, etc.

• Block rooms based on tour profiles and requirements

• Communicate key details of large group arrivals, departures, and satellite check-ins

• Coordinate with all departments to ensure readiness for arrivals

• Expedite arrivals through pre-registration and pre-keying

• Provide operational support at the Front Desk based on business needs

• Respond promptly and professionally to internal and external inquiries

• Follow all departmental policies, procedures, service standards, and safety protocols

• Perform additional duties as assigned

Qualifications

What We Are Looking For

• Previous experience in a luxury hotel environment is preferred
• Familiarity with Opera Cloud or similar property management systems
• Fluency in English is required; additional languages are considered an asset
• Strong interpersonal skills with the ability to remain calm and professional under pressure
• Excellent organizational skills and attention to detail, with the ability to prioritize effectively
• Ability to work independently and collaboratively within a team
• Professional and articulate communication skills
• Highly responsible, reliable, and self-motivated
• Flexible availability, including early mornings, late nights, weekends, holidays, and overnight shifts as required

Preference will be given to applicants who can commit to the full duration of the season (April 3, 2026, to October 29, 2026)

Physical Requirements

• Prolonged periods of sitting, standing, and walking

• Occasional lifting and carrying of up to 30 lbs. (13.6 kg)

• Occasional bending, squatting, kneeling, pushing, and pulling

• Occasional use of stairs, ramps, or ladders

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS