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Vancouver, BC
Clerk V – CARE Program
Clerk V – CARE Program
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Adjoint(e) administratif(ve) (syndiqué(e)) – Coquitlam, C.-B.
Adjoint(e) administratif(ve) (syndiqué(e)) – Coquitlam, C.-B.
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Clerk V – CARE Program
About the role
Job Summary:
Reporting to the Program Manager and under general supervision of the Nurse Clinician, performs scheduling of patients who are referred to the C.A.R.E. Program Special Services responsible for ensuring that patients are pre-admitted and that documentation has been obtained and completed and provided to the appropriate facilities; assists in the maintenance of program data bases for the C.A.R.E. Program., Special Services Performs various clerical duties such as word processing, photocopying, and mail.
Duties/Accountabilities:
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Schedules and pre admits patients to Women's Health Centre for therapeutic abortion procedures by obtaining and documenting patient identifying information from physicians’ offices and pre-admits patient.
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Liaises with Provider Physician's offices to ensure the appropriate documentation is provided.
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Prepares, maintains and files health records of patients we have received care though C.A.R.E. Program Special Services.
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Answers inquiries from the public concerning admission policies, fee structures and information about the C.A.R.E. Program, Special Services.
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Maintains a system for ordering patient educational brochures, pamphlets, books and/or videos for WHC Programs by orders and storing materials, and by consulting with WHC staff regarding updates and corrections to patient education materials.
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Performs filing, typing and telephone duties as required.
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Receives appointment cancellations and follow-up as necessary with appropriate parties. Books interpreters as requested.
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Assists with collection of data for CARE Program Special Services and participates with other members of Care Program Team in Quality Assurance process. Maintains daily security log by documenting all incoming appointments, staff and phone calls.
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Ensures maintenance of a sufficient stock of supplies. Order office supplies and process orders in collaboration with the CARE Program Clerk V.
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Performs other related duties as required.
Qualifications:
Education, Training and Experience
- Completion of Grade 12 and three year’s recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
- Ability to keyboard 45 w.p.m.
- Knowledge of medical terminology
- Ability to communicate effectively, both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to supervise
- Ability to organize work
- Ability to operate related equipment
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About Provincial Health Services Authority (PHSA)
PHSA plans, manages and evaluates selected specialty and province-wide health care services across B.C., working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Our programs and services include: BC Cancer - BC Centre for Disease Control - BC Children's Hospital - Sunny Hill Health Centre for Children - BC Mental Health and Substance Use Services - BC Renal - BC Transplant - BC Women's Hospital and Health Centre - Cardiac Services BC - Perinatal Services BC - BC Emergency Health Services. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- 13 annual statutory holidays with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.