Vice President, Operations, Group Benefits Division

As Vice President, Operations of our Group Benefits Division you’re responsible for building a strong strategic operations plan with the infrastructure to support all aspects of the sales and service of our valued group benefits clients.

You ensure, thorough collaboration, teamwork and the selection and development of technically competent employees, strong client focus and satisfaction through the timely delivery of a quality end product. A deep understanding of what is needed to support sales and service success for our group benefits clients is critical to the success of this role.

This position reports to our Chief Operating Officer and is expected to be the expert and owner of our Group Benefits Division service and support functions.

Key Responsibilities

• Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible.
• Develop and implement team goals and performance metrics to ensure alignment with organizational strategy.
• Encourage a culture of accountability and high performance within the team.
• Overall management of a large service and support team including:
  • Recruitment
  • Onboarding
  • Training & Development
  • Performance Management
  • Engagement
• Ensure effective and efficient business processes and procedures are in place, regularly evaluating and improving them to enhance overall performance.
• Plan and support regular quality assurance audits and execute on any required corrective actions.
• Develop and execute strategic workforce planning initiatives to align staffing levels with business needs and objectives.
• Ensure proper provincial licensing as well as insurance company contracting is in place.
• Collaborate with national and corporate resources to ensure cohesive and aligned efforts across the organization.
• Other duties and responsibilities as assigned.

Qualifications:

The successful candidate thrives in a collaborative and results-driven atmosphere and leverages their strong communication and interpersonal skills to build a team-oriented environment. Your passion for efficiency and process improvement has you constantly looking for opportunities to optimize resources. You’re highly skilled in planning, executing on your plans and leading a team to success.

• A seasoned professional with 15+ years’ operational management experience in the employee benefits industry.
• Demonstrated ability to lead and inspire diverse, high-performing teams to achieve organizational goals and drive business success.
• Possess an inquisitive nature and a drive for continuous improvement.
• Excellent communication skills - interpersonal, written and verbal.
• Skilled at delegating, setting expectations, and monitoring progress of all direct reports.
• Thrives in a fast-paced work environment and sets an example of professionalism for other employees.
• Proficient in data analysis and reporting generating.
• Valid Life License (LLQP) in the Province of British Columbia (or obtained within 6 months).
• CEBS, CALU, CIM, and other designations preferred.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction while making a difference in the lives of your clients. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for learning, development, growth as well as advancement.

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

• Competitive base salary
• Company matching RRSP contributions
• Tuition financing and career-related training and development
• Customizable flexible benefits options for you and your family
• Mental and physical wellness initiatives
• A positive, collaborative and team-oriented environment
• Ongoing personal and career development

The expected salary range for this position is $115,000 to $135,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

• We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
• We want you to be INNOVATIVE and open to sharing your ideas
• You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
• You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
• You work with a high degree of INTEGRITY and ACCOUNTABILITY

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & ServiceRequired Experience: 5-7 years of relevant experienceRequired Travel: No Travel Required

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