Job Description Build Your Future With Us Are you driven by customer service and looking to grow in the insurance industry? As a Claims Assistant, you will play a key role in supporting the administration of the Dealer Services Claims Department while delivering high-quality service to external clients and partners. This position offers the opportunity to develop your expertise in a collaborative environment where client experience is a top priority. What You Will Accomplish With Us As a Claims Assistant, you will be at the heart of our operations. Your main responsibilities include: Act as the first point of contact for incoming calls and provide professional and efficient customer service to a variety of stakeholders (claimants, financial institutions, medical and legal professionals, and dealerships). Respond to inquiries and complaints, assess situations, document interactions, and ensure appropriate follow-ups to deliver an excellent customer experience. Investigate claims-related inquiries, identify issues, and determine appropriate actions or escalate to Claims Analysts when required. Validate new claims by reviewing documentation for completeness and confirming coverage details prior to system entry. Set up new claims in the system, ensuring all required documents, authorizations, and prior claim information are included. Support Claims Analysts with administrative tasks, including managing workflows, correspondence, reminders, and incoming documentation. Communicate with claimants, employers, medical offices, insurers, and other stakeholders to gather or relay information as instructed. Coordinate third-party services such as independent medical exams, functional capacity evaluations, and investigations when requested. What Will Help You Succeed in This Role We are looking for someone who: Demonstrates excellent verbal communication skills in both French and English, with strong active listening abilities. Has strong customer service orientation and the ability to handle a variety of personalities and challenging situations. Shows strong organizational skills with the ability to multitask and manage priorities in a high-volume environment. Possesses solid problem-solving, conflict resolution, and decision-making skills. Works effectively as part of a team and performs well under pressure. Has 1 to 3 years of experience in a customer service or insurance-related environment (claims experience considered an asset). Holds a high school diploma and ideally some post-secondary education. Is proficient with Microsoft Office tools (Word, Excel, Outlook) and web-based applications. Has knowledge of insurance products or medical terminology (asset). Advanced proficiency in both English and French is required, as the role involves regular verbal and written communication with clients, partners and service providers. Why You Will Love Working With Us Collaborative and supportive work environment Opportunities for professional growth and development Competitive total compensation package Culture focused on employee well-being and work-life balance Still unsure about applying? We believe diverse experiences and perspectives strengthen our teams. Even if you don’t meet every requirement, we encourage you to apply. Invest in your talent and apply now! The typical hiring range for this position is between $50,159 and $62,698 CAD per year. The offered base salary may vary based on job-related knowledge, skills, years of experience, and internal equity considerations. At iA, we are committed to providing a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions. Location(s) Vancouver / 988 Broadway West Other Possible Location(s) Company iA Financial Group Posting End Date 2026-07-28 Company Overview iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!