Who We Are

InGenius Prep was founded in 2013 by law students at Harvard and Yale. In that time, the company has grown to a team of more than 190 full-time employees, 600 part-time employees, as well as offices in the U.S., Canada, China, amongst other countries.

What We Do

Our primary focus is assisting students in applying to U.S. Colleges and Graduate schools. Our company is fast-paced and exciting. We operate as a team, and everyone is given opportunities to advance in the organization.

How You’ll Help

我们正在寻找一位细致、可靠、善于沟通的家庭支持顾问，成为学生与家长在整个留学规划旅程中的陪伴者和桥梁。您将代表公司与家长保持高质量、持续的沟通，同时与内部导师团队紧密协作，确保服务顺利进行。 We’re looking for a thoughtful, dependable, and communicative Family Success Manager to act as a trusted bridge between families and our internal advising team. You’ll be the key point of contact for parents throughout their child’s study abroad journey—providing timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals.

What You’ll Do

1. 家长最安心的沟通窗口 The Trusted Contact for Families 主动与家长建立长期、积极的沟通关系，及时反馈学生在学业、申请等方面的进展 了解每个家庭的关注点、沟通习惯和期望，给予适当建议和情绪支持 遇到问题时，第一时间回应与协调，让家长感到被理解和支持 基于学生学习路径的变化或新目标，协助匹配相关的支持产品，如课程、导师服务或外部资源 收集反馈并协助服务流程优化，提升客户口碑与转介绍率 根据学生自身背景、升学目标及不同阶段需求，为家庭讲解各类学术与申请配套支持方案 向家长清晰介绍各类辅导项目、导师服务、课程及增值服务的价值与差异 结合学生升学目标与申请阶段变化，适时推荐适配的增值服务、长期辅导套餐及全新项目 联动申请、学术、导师团队，确保家庭及时了解并对接匹配的资源与服务 维护优质客户关系，提升客户留存率、续约率与服务参与度，通过专业咨询推荐助力业绩增长 Guide families through available academic and admissions support options based on the student’s background, goals, and evolving needs Educate families on the value and differences between programs, mentorship offerings, courses, and additional services Identify opportunities to recommend relevant add-on services, extended support packages, or new programs as student goals and application stages evolve Partner with admissions, academic, and advising teams to ensure families are informed about and connected to appropriate resources and services Build strong relationships that support client retention, service renewals, and overall program engagement while contributing to revenue growth through consultative recommendations

2. 项目进度与服务质量保障 Project Progress & Service Quality Oversight

与升学导师、前招生官顾问、项目管理老师协同，确保服务满足家庭需求 当导师团队为学生制定升学辅导路径，选校计划、申请规划时，将家庭需求和考量及时反馈和体现在规划中 跟踪服务完成率、家长沟通记录、学生状态等关键数据，提前识别服务风险并介入协调 参与流程优化工作，持续提升服务质量、运营效率与客户满意度 定期向家长同步学生近况，全程保持服务透明化 Collaborate closely with Graduate Coaches, Former Admissions Officers, and program managers to ensure services are delivered effectively and aligned with family expectations Incorporate family priorities and perspectives into student roadmaps, school lists, and admissions strategies developed by the advising team Track key metrics such as service completion rates, communication records, and student engagement to proactively identify risks and coordinate solutions Support process improvement initiatives to strengthen service quality, operational efficiency, and client satisfaction Provide families with regular updates on student progress and maintain transparency throughout the advising process

1. 跨部门沟通与协作 Cross-Department Collaboration 向教研、课程、运营等团队反馈家庭需求 协调内部导师与外部家长的信息流通，确保表达一致、节奏统一 配合销售与家庭支持团队，推进服务续约、跨业务推荐，深耕长期客户关系 协助各部门针对不同学生群体，定制专属服务方案与沟通方式 收集家长反馈并对内同步，推动服务与客户体验的持续升级 Share frontline insights regarding family expectations and student needs with curriculum, operations, admissions, and product teams Coordinate communication between internal advisors and external families to ensure alignment, consistency, and a seamless client experience Partner with sales and customer success teams to support renewals, cross-functional service recommendations, and long-term client engagement Assist cross-department teams in developing tailored support strategies and communication approaches for different student populations Collect and communicate parent feedback internally to drive continuous improvement across services and customer experience You'll be a good fit if you: 本科及以上学历，教育、心理、管理、传播等相关专业优先 2 年以上教育服务、客户成功、项目管理或高端客户服务相关经验 具备优秀的沟通表达能力，情绪稳定，能应对高期望客户群体 具有项目意识，逻辑清晰，能在多任务中理顺优先级并持续推动进展 英语流利，能够与海外导师或家长直接沟通 有国际教育背景或熟悉美本 / 英联邦留学体系者优先 Bachelor’s degree or above; background in education, psychology, communication, or business management preferred At least 2 years of experience in education services, customer success, account management, or high-touch client support Excellent verbal and written communication skills; calm under pressure; able to handle high-expectation clients with professionalism Strong project management mindset and ability to multitask, prioritize, and drive execution across complex service plans Proficiency in English and/or ability to communicate directly with overseas advisors and parents Familiarity with U.S./U.K. admissions systems or previous experience in international education is a plus

加分项｜Preferred but Not Required 熟悉 Google 协作工具（Gmail、Docs、Chat、Gemini 等） 能够常态使用 AI 工具提高效率 有一线留学咨询、升学规划、文书指导经验 拥有乐观开放的心态，在面对变化和挑战时能够保持积极、务实的解决问题态度；善于团队协作，具备耐心与共情力，能够在复杂情境中建立信任、维持高质量的沟通关系 Experience with Google products (Gmail, Docs, Chat, Gemini, etc.) or other collaboration tools Regularly use AI tools to enhance productivity Previous experience in college counseling, academic advising, or application support Brings an optimistic and open mindset, with a proactive and solution-oriented approach to challenges; a collaborative team player who demonstrates patience and empathy, and builds trust even in complex or high-pressure situations

What We Offer

与全球多样的客户、导师合作的机会 参与打造顶尖留学案例，见证学生成长与突破 专业 + 温暖并重的跨职能协作团队氛围 以客户成果为导向、真正有价值感的工作模式 推荐客户等相关的额外奖励 Collaborate with diverse clients and counselors around the world Be part of a team that helps students reach transformative admissions outcomes A professional, collaborative, and mission-aligned work environment A meaningful role where your efforts directly improve lives and futures

Salary Structure: Base + performance bonus + commissions