Company Description

ShipTop is a leading eCommerce fulfillment provider, utilizing advanced technology and a customer-focused approach to help businesses grow. Our comprehensive digital solution combines a multi-channel order and inventory management system with a fast and reliable fulfillment process, enabling eCommerce merchants to scale and succeed. With exceptional customer feedback, ShipTop offers the highest service levels at competitive rates, making fulfillment accessible for every company.

Role Description

The Parcel Shipping Analyst is responsible for making sense of ShipTop's parcel shipping spend — and making it smaller. Using our internal parcel spend analysis tool, you'll dig into shipping data to identify billing errors, service failures, and cost-saving opportunities, then take action: filing disputes with carriers, tracking recoveries, and eventually leading rate negotiations.

This role requires someone who's genuinely comfortable in the weeds of a carrier invoice — dimensional weight pricing, fuel surcharges, accessorial fees, and the fine print of carrier contracts. No prior parcel-specific experience is required, but a strong analytical mindset and the willingness to become an expert in how carriers price and bill is essential.

Responsibilities

Analyze parcel shipping data using ShipTop's internal spend analysis tool to identify billing errors, overcharges, and anomalies Audit carrier invoices against contracted rates, surcharges, and service terms File and track billing disputes and service failure refund claims with carriers (UPS, FedEx, and others) Build a working understanding of carrier rate cards, dimensional weight pricing, accessorial fees, and surcharge structures Monitor rate changes, surcharge increases, and contract terms across carriers Prepare reports summarizing spend trends, dispute recoveries, and savings opportunities Support and eventually lead carrier rate negotiations, using data to build a negotiation case Collaborate with operations and finance teams to align on shipping cost strategy Stay current on parcel carrier pricing practices and industry trends

Qualifications

Strong analytical and problem-solving skills; comfortable working with large datasets and spreadsheets Experience with invoice auditing, cost analysis, financial analysis, or procurement is an asset Prior exposure to parcel shipping, logistics, or 3PL is a plus but not required — willingness to learn contract and rate mechanics is essential Detail-oriented with strong follow-through on disputes and recoveries Excellent written communication skills for carrier correspondence and internal reporting Comfortable with data tools (Excel/Sheets required; SQL or BI tool experience a plus) Negotiation experience or aptitude is a plus Bachelor's degree in Business, Finance, Supply Chain, or related field preferred