Rental Service Agent Jobs in Vancouver, British Columbia, Canada
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Vancouver, British Columbia, Canada
Top Benefits
About the role
ABOUT US
Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.
The Rental Service Agent is a dual-focused role
Customer Experience Champion for rentals Sales Specialist for RV purchase demos and conversions This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.
THE ROLE
The Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards. WHAT WILL YOU WORK ON? Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy. Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order. Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets. Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed. WHO ARE WE LOOKING FOR? Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments. Must have: Strong communication and customer engagement skills. Must have: Ability to understand and explain technical RV/vehicle systems. Must have: Hands-on, adaptable, solution-oriented under pressure. Proficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software. Must have: Organised, detail-focused, and proactive in managing leads or customers. Must have: Driving License (Category B) required. Must have: English and Nice to have: local-language proficiency (if applicable).
PHYSICAL AND OPERATIONAL REQUIREMENTS
Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day. Must have: Able to lift or carry light to moderate items (10–15 kg). Must have: Comfortable working outdoors in varying weather conditions. Must have: Flexible to work weekends, holidays, and peak-season schedules. Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism. THE INDIE COMMITMENT! Competitive compensation and commission opportunities. Training in sales, product knowledge, customer service, and RV technical systems. Career growth across Rental, Sales, Operations, or Servicing. Travel benefits and access to the Indie Campers rental fleet. Dynamic and multicultural working environment.
CAD$21.00 per hour, + sales commissions
Are you Ready to Go Indie?
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About Indie Campers
Indie Campers is your go-to platform for road trips. Aggregating over 6.000 own vehicles between RVs, campervans, motorhomes, and other recreational vehicles of countless private and professional hosts. We operate across Europe, North America and Oceania, being physically present in over 70 cities.
Founded in 2013 by two good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travelers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term and long-term RV rentals, and the possibility of buying one of our vehicles available for sale!
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
Join us: https://indiecampers.com/careers