Our Story & Purpose

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members

As a Team Manager, Bank Operations Compliance, you will lead and support a team responsible for monitoring compliance, operational quality, and regulatory adherence across Inclusive Banking. You will provide branch leadership teams with the tools, insights, and guidance needed to support consistent delivery of quality service, advice, and compliance outcomes. This role plays a key part in identifying process improvements, monitoring operational risks, and ensuring regulatory and compliance standards are maintained across the organization. We are seeking a collaborative and people-focused leader with strong compliance, operational, and coaching expertise who can drive continuous improvement and build highly engaged teams. This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Sr. Manager, Banking Operations Compliance. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You'll Make an Impact

Monitoring and optimizing operational compliance programs to support consistent service, compliance, and performance outcomes Coordinating the identification and consolidation of process improvement opportunities and performance gaps across business areas Providing feedback and recommendations to branch leadership teams to support coaching and development plans Monitoring policies, procedures, and operational practices to identify compliance risks, trends, and opportunities for improvement Supporting the achievement of regulatory, compliance, service, and risk management standards across Inclusive Banking Leading and developing a highly engaged, diverse, and capable compliance team Managing operational priorities, processes, and resources to support departmental objectives and service delivery Collaborating with business partners to implement process improvements and strengthen operational effectiveness Employing effective risk management practices aligned with Vancity’s enterprise risk management framework Working cross-functionally to balance departmental goals with organizational priorities and member needs What You’ll Bring to the Team: Bachelor’s degree in Business Administration, Commerce, Finance, Risk Management, or a related experience Minimum 5 years of progressive experience in compliance, operations, risk management, banking, or financial services People leadership experience, including coaching, performance management, and team development Strong knowledge of regulatory compliance requirements, operational controls, and risk management practices Experience monitoring operational performance, identifying trends, and implementing process improvements Excellent communication and stakeholder management skills with the ability to influence across multiple levels of the organization Strong analytical, problem-solving, and decision-making skills Experience working within financial services, banking operations, or a highly regulated environment Extra Skills That Set You Apart: Experience leading compliance, quality assurance, or operational oversight functions Professional designation such as CRCM, CAMS, CPA, CIA, CISA, or equivalent Experience working within a credit union environment You’ll Thrive Here If You Are: People-Focused - You enjoy coaching, developing, and empowering teams to achieve their potential. Analytical - You use data and insights to identify risks, trends, and opportunities for improvement. Collaborative - You build strong relationships and work effectively across teams to achieve shared outcomes. Accountable - You take ownership of results and maintain a strong focus on compliance, quality, and operational excellence. Adaptable - You thrive in changing environments and effectively balance competing priorities. We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn

This role offers a salary range of $86,400 to $111,800 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive: Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone Vancity Talent Programs: Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting. This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process, including the application stage, we encourage you to let us know. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.