Job Summary The Business Analyst is responsible for leading various projects and business operational processes and ensuring that all related applications are meeting the business needs of BCCSS and its Health Authority customers for a designated portfolio. The Business Analyst provides statistical performance reporting and application support of its business process and information management systems. The Business Analyst reviews, evaluates and recommends improvement and standardization of business processes and ensures effective utilization of systems while maintaining internal controls and safeguards. Other responsibilities include troubleshooting of assigned business processes and applications and conducting training for staff on the functionality of the business process and systems utilized. The Business Analyst works with the Information Management/Information Technology (IM/IT) staff responsible for the technical functions related to system applications.

Duties/Accountabilities

• Participates in systems development and maintenance by developing and analyzing key performance indicators, identifying needs and defining system requirements, creating project work plans and assisting the team in system development, implementation, documentation, interfacing and maintenance within established policies and guidelines in accordance with the BC Clinical & Support Services (BCCSS) strategic plan.
• Leads report development based on needs of users including BCCSS executives as well as agency management staff. Fulfills external reporting requirements and financial statements. Performs data gathering and analysis for the function to facilitate operational activities.
• Reviews process and or systems use, identifies needs and makes recommendations for reallocation or acquisition of systems or equipment to ensure appropriate utilization of computerized and manual systems as well as other departmental/divisional resources. Ensures internal controls are maintained.
• Reviews, analyses and evaluates Current State (As Is) and Future State (To Be) business processes, systems and user needs. Provides recommendations for process improvement for the function and works with staff and managers to evaluate alternative procedural and systematic solutions which most effectively meet needs while maintaining acceptable business standards.
• Provides user orientation and training based on system and process changes. Develops and maintains reference documentation such as workflow charts, user instructions, manuals and reference materials on business processes, policies and procedures.
• May be required to provide input into the development and submission of the annual operating budget and capital planning requirements; monitor expenditures, identify variances from approved budgets, generate financial impact summary reports and recommend corrective action.

Qualifications Business Analysts in Accounts Payable will require a level of education, training and experience equivalent to a degree in Information Technology, Computer Science, or Business Administration including enrollment in a recognized professional accounting program (CA, CGA, CMA).

Business Analysts in Accounts Receivable and Payroll will require a level of education, training and experience equivalent to completion of a recognized professional accounting designations such as CA, CGA, CMA, supplemented by related Information Systems courses.

Business Analysts in Records and Benefits will require a level of education, training and experience equivalent to a degree in Human Resources, Business Administration or related discipline

All positions working under this job description will require a minimum of five (5) years of recent related experience in a large organization with an emphasis on financial systems and reporting. Extensive experience with complex computer systems, project planning and control and experience

All positions working under this job description require superior analytical skills including the ability to comprehend complex issues and related data/information and present information in concise meaningful ways. Demonstrated ability to carry out business process mapping and fit gap analysis. Ability to explain complicated technical issues in non-technical terms and in a non-technical manner. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Highly developed communication skills, verbal and written, with the proven ability to resolve conflict effectively, negotiate desired outcomes, and problem solve. Ability to work under pressure and multi-task without direct supervision. Demonstrated administrative, organizational, and work planning skills. Demonstrated ability to productively use word processing, spreadsheet, and database applications.