We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and multi-talented Spa Therapist/Esthetician. The Spa Therapist/Esthetician is responsible

 to 

provide all massage, hydrotherapy and body services offered by the Spa at Rosewood Hotel Georgia. Cultivation and always maintaining a professional attitude.

Responsibilities:

• Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards.

• Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.

• Speak with others using clear and professional language.

• Always maintain positive guest relations.

• Resolve guest complaints, ensuring guest satisfaction.

• Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.

• Be familiar with all hotel/spa packages, promotions, prices, and rates.

• Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management.

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

• Perform opening/closing procedures following proper cleanliness and sanitization standards.

• Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all 

  products used by therapists while performing their treatments).

• Maintain inventory products and supplies.

• Conduct appointments according to guest’s comfort and desire. Follow massage and body treatment protocols and SOP’s.

• Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.

• Verify medical releases from guests with applicable medical conditions.

• Follow proper draping procedures.

• Sanitize implements and working areas.

• Sell/promote merchandise.

• Complete required post- treatment documents.

• Follow dirty linen procedures and room set up.

• Dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.

• Handle emergency procedures and report any accidents to your manager and security.

• Fill out necessary reports as required.

• Follow established standard spa treatment SOP’s.

• Perform all other duties as required.

Experience: Minimum 2 years of experience as esthetics/ massage in a luxury spa environment, preferably within a luxury hotel. Education: High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified. General/Technical Skills: Ability to:

• Perform job functions with attention to detail, speed, and accuracy.
• Provide massage services to guests using props and/or products.
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with cos-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Knowledge of SpaSoft is an asset.

Language: Required to speak, read, and write English. Additional language is an asset. Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various

physical movements throughout the work areas, reach up and down, remain stationary at times throughout work

periods, and satisfactorily communicate with guests and co-workers to their understanding. Visa Requirements: Must be legally eligible to work in Canada.