Technical Support Engineer Jobs in Vancouver
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Vancouver
Technical Support Engineer
Vancouver
about 5 hours ago
Top Benefits
Employee Stock Option Plan
Health & dental coverage via Sunlife
Technical Support Engineer
Vancouver
about 5 hours ago
Top Benefits
Employee Stock Option Plan
Health & dental coverage via Sunlife
Support Engineer
Vancouver, British Columbia
6 days ago
CA$23 - CA$38/hourly
Top Benefits
Health insurance (medical, dental, vision, pres...
Basic life & AD&D insurance
Support Engineer
Vancouver, British Columbia
6 days ago
CA$23 - CA$38/hourly
Top Benefits
Health insurance (medical, dental, vision, pres...
Basic life & AD&D insurance
Mainline Trackwork Field Engineer
Vancouver, BC
6 days ago
CA$64,700 - CA$89,000/annually
Hybrid
Top Benefits
Flexible health, dental, and wellness benefits
Generous paid time off and vacation
Mainline Trackwork Field Engineer
Vancouver, BC
6 days ago
CA$64,700 - CA$89,000/annually
Hybrid
Top Benefits
Flexible health, dental, and wellness benefits
Generous paid time off and vacation
Technical Support Manager, Business Technology (Vancouver, BC)
Vancouver, British Columbia
6 days ago
$100,000 - $120,000/per annum
Technical Support Manager, Business Technology (Vancouver, BC)
Vancouver, British Columbia
6 days ago
$100,000 - $120,000/per annum
Network Engineer/ Field Network Technician (Freelancer) – Vancouver – British Columbia
Vancouver, BC
4 days ago
Network Engineer/ Field Network Technician (Freelancer) – Vancouver – British Columbia
Vancouver, BC
4 days ago
Software Test Engineer 2
Vancouver, British Columbia
6 days ago
Software Test Engineer 2
Vancouver, British Columbia
6 days ago
Project Engineer
Vancouver, British Columbia
6 days ago
Hybrid
Project Engineer
Vancouver, British Columbia
6 days ago
Hybrid
[ITO] (GSD) Global Technical Escalation Engineer – Bangkok Based
Vancouver, British Columbia
4 days ago
Hybrid
[ITO] (GSD) Global Technical Escalation Engineer – Bangkok Based
Vancouver, British Columbia
4 days ago
Hybrid
IT Senior Network Engineer
Vancouver, BC
1 day ago
IT Senior Network Engineer
Vancouver, BC
1 day ago
Data Engineer II - Mobile Growth
Vancouver, British Columbia
6 days ago
CA$119,600 - CA$167,300/annual
Hybrid
Top Benefits
3 weeks vacation per year
10 days sick leave
Data Engineer II - Mobile Growth
Vancouver, British Columbia
6 days ago
CA$119,600 - CA$167,300/annual
Hybrid
Top Benefits
3 weeks vacation per year
10 days sick leave
Technical Writer
Vancouver, British Columbia
6 days ago
CA$59,200 - CA$83,000/annual
Technical Writer
Vancouver, British Columbia
6 days ago
CA$59,200 - CA$83,000/annual
Senior Structural Engineer
Vancouver, British Columbia
6 days ago
CA$160,000 - CA$180,000/year
Hybrid
Top Benefits
Short-term incentive (bonus) program
RRSP matching
Senior Structural Engineer
Vancouver, British Columbia
6 days ago
CA$160,000 - CA$180,000/year
Hybrid
Top Benefits
Short-term incentive (bonus) program
RRSP matching
Senior Designer
Vancouver, British Columbia
6 days ago
Senior Designer
Vancouver, British Columbia
6 days ago
Senior Electrical Engineer
Vancouver, British Columbia
6 days ago
Hybrid
Senior Electrical Engineer
Vancouver, British Columbia
6 days ago
Hybrid
Support Desk Analyst (Permanent, Full-Time), Vancouver.
Vancouver, BC
6 days ago
CA$28 - CA$30/hour
Top Benefits
Competitive salaries
Generous vacation and sick leave
Support Desk Analyst (Permanent, Full-Time), Vancouver.
Vancouver, BC
6 days ago
CA$28 - CA$30/hour
Top Benefits
Competitive salaries
Generous vacation and sick leave
Lead Structural Engineer
Vancouver, British Columbia
6 days ago
Lead Structural Engineer
Vancouver, British Columbia
6 days ago
Support Desk Analyst (Permanent, Full-Time), Vancouver.
Vancouver, British Columbia
6 days ago
CA$28 - CA$30/hour
Top Benefits
Employer-paid extended dental and medical insur...
RRSP matching program
Support Desk Analyst (Permanent, Full-Time), Vancouver.
Vancouver, British Columbia
6 days ago
CA$28 - CA$30/hour
Top Benefits
Employer-paid extended dental and medical insur...
RRSP matching program
Member of Technical Staff 1 (QA)
Vancouver, BC
20 days ago
Member of Technical Staff 1 (QA)
Vancouver, BC
20 days ago
Principal Mechanical Engineer Hydropower
Vancouver, British Columbia
20 days ago
CA$155,000 - CA$215,000/annual
Hybrid
Top Benefits
Competitive salary $155k-$215k
Annual premium program
Principal Mechanical Engineer Hydropower
Vancouver, British Columbia
20 days ago
CA$155,000 - CA$215,000/annual
Hybrid
Top Benefits
Competitive salary $155k-$215k
Annual premium program
Project Engineer
Vancouver, British Columbia
6 days ago
CA$115,000 - CA$152,000/per year
Hybrid
Top Benefits
Flexible working arrangements
Competitive salary with regular reviews
Project Engineer
Vancouver, British Columbia
6 days ago
CA$115,000 - CA$152,000/per year
Hybrid
Top Benefits
Flexible working arrangements
Competitive salary with regular reviews
Top Benefits
Employee Stock Option Plan
Health & dental coverage via Sunlife
Flexible hybrid workplace
About the role
Who you are
- We are looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional experiences for our clients
- This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our clients’ to reach their objectives and address any challenges with our product
- We welcome applicants from all walks of life. Even if you don’t feel you meet every requirement listed, we would still love to hear why you think you would be an awesome addition to our team, and we encourage you to apply
- 2-3 years of technical support experience
- Understanding of web development basics — experience with backend technologies (e.g. PHP and Python), and modern frontend frameworks (Vue, React, or AngularJS) is ideal, but we’re also excited to hear about your skills in other languages and technologies
- Experience with MySQL or other relational databases
- Understanding of APIs using REST and/or GraphQL, SDKs & Webhooks
- You have experience and enjoy helping people or businesses use and get the most out of software
- You have excellent communication skills and have the ability to question, clarify, empathize, use appropriate tone and language when working with clients
- You have strong problem solving skills and the ability to think critically, troubleshoot, and utilize resources to answer questions
- You are excited for a support environment that is constantly experimenting with workflows and automation to drive efficiency
- You question the status quo, take ownership of your work, and proactively identify and address issues and opportunities
- Experience working in a startup environment
- Experience working with Intercom
- Experience working with AI and/or training AI chat bots (like Intercom Fin)
- Familiarity with native mobile development
What the job involves
- This is a very hands-on, technical role, that is much broader than a typical ticket-based support position
- Our Support Engineers partner with our clients to tackle challenging technical issues they face in innovative ways
- In this role, you will be directly responsible for helping our clients utilize the full Optix feature set, diagnose and report problems they have, and serve as the bridge between our clients and our product team
- You’ll also be supporting with training and improving the performance of our AI chat bot, Felix (powered by Intercom’s Fin), to be able to increase it’s coverage and % of resolved tickets
- Communicating efficiently and effectively with our clients via primarily chat but also occasionally phone
- Owning client inbound questions and issues from initial contact until resolution
- Becoming a product expert to be able to speak about how Optix works and what it is capable of
- Being the one responsible, along with the Customer Success team, to ensure that all clients have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our clients, offer informed opinions on potential solutions
- Debugging complex issues with an understanding of our own codebase and the other potential integrated tools our clients are using
- You’ll help train and improve Felix, our AI-powered chatbot, increasing its ability to resolve client queries independently
- Triaging tickets to our Customer Success team when there is a client at churn risk and/or an expansion opportunity
- Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
- Influencing the direction of the Optix product through daily communication with our clients and consistent collaboration with our product teams
Benefits
- Strong Employee Stock Option Plan offering
- Excellent health and dental coverage program provided by Sunlife
- Mission-driven workplace experience with a positive, collaborative and supportive team culture
- Personal and professional growth opportunities
- Healthy snacks and locally roasted coffee – slow pour is our jam
- Weekly team lunches and socials
- Annual health and fitness credit
- Fun offsite activities that allow us to reconnect as a team
- A beautiful, waterfront Gastown office and a flexible hybrid workplace plan
Not the right fit? Search for Technical Support Engineer jobs in Vancouver
About Optix
Hospitals and Health Care
51-200
The Inland Group of Companies is comprised of IDS, Inland Technologies, and Quantem Aviation Services. The Inland Group of Companies is a multi-national collective of premier aviation services providers. Each company is highly specialized in their field of expertise with proven track records of providing safe, efficient, and cost-effective aviation services.