Store General Manager – Pro Hockey Life

Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.

Store General Manager -

• Sales and Profitability focused on all aspects of the business.
• Execute PHL’s Brand Purpose to the highest capability.
• Manage and understand P&L Statements & Wage Cost management under the guidance of the District Manager
• Expense and Cost Management control and awareness.
• Superior Store Presentation, and Protection of Company Assets is necessary.
• Uphold all Company & Business Compliance expectations.
• Become a Community Ambassador partnering with local MHA’s.
• Develop a positive and inviting team culture.
• Ability to manage capacity and change management initiatives.

What you will do

Customer Service:

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.

• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.

• Achieve Net Promotor individual store targets.

• Ensure Staff Onboarding is delivered to the company’s expectation.

• Become an Ambassador of Canadian Tire’s Triangle Rewards Program

• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations:

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs
• Effectively utilizes meet all store operating initiatives and directives according to required timelines.
• Establishes plan and follows up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly prices sweeps.
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
• Efficiently manages store weekly scheduling and Roster Management
• Leverages Store Force data inputs for both sales and support functions ensuring staff productivity and maximized wage costs for both Retail/Ecomm and Pro Shop Services

Training:

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback, and ongoing support.

• Follow up to ensure execution of Weekly Plans for the store.

• Create development plans and conduct annual appraisals for management team; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.

• Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.

• Hold team accountable to complete required training within time limits working with the Assistant Store Manager

• Provide resolution for all customer concerns.

• Develop and lead recruiting and hiring strategy for store, maintaining a full roster.

• Establish succession plans through continuous training and development leveraging HR partners.

Leadership:

• Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment.
• Provides mentorship to teams and influences continuous growth,
• Sponsors encourage to support community engagement efforts.

What you bring

• Proven Leader and Mentor

• Proven ability to build and manage daily store execution plan.

• Exceptional communication skills & organizational skills

• Understand of P&L Statements

• Financial Discipline in understanding OPEX Control including Wage Cost Management

• Superior training and coaching skills

• 5 years of retail management experience

• High energy, enthusiastic individual who is driven to succeed

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $65,200 and $85,800. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.