Job Description

What is the opportunity?

The role is aFull Stack****Developeron the Self Support and Modernization team in Tech Infrastructure. You will work with data scientists, other developers and conversational designers to build an AI driven Virtual assistant that will help employees with their tech issues or questions and provide a personalized self-support Tech Support experience. You will also be working on various Gen AI initiatives to help automate support processes across the self support space.

What will you do?

• Develop and integrate of platform features/capabilities into the Virtual Assistant to give a better user experience for employees that are experiencing technical issues.
• Develop and integrate of conversational flows that are designed by the Conversational designers to assist with getting content into the Virtual Assistant.
• Develop and integrate various Gen AI initiatives into our support ecosystem.

What do you need to succeed?

Must Have

• Deep experience with Agile/SCRUM that includes both strategic agile planning as well as execution/implementation.
• Deep experience with DevOps best practices and the DevOps pipeline
• Deep experience with javascript, node, python, typescript and react.js

Nice to Have

• Experience with Natural Language concepts and Large Language models

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies.

#LI-POST

#TECHPJ

Job Skills

Active Learning, Adaptability, AI Agents, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery, Python (Programming Language), React.js, TypeScript

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-16

Application Deadline:

2026-04-10

Note**:**Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.